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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Software Support Consultant (Finance) - **Company:** Mysoft - **Location:** UK (Remote available) - **Contract:** Permanent contract - **Skills:** Microsoft Excel, Data Analysis, Business Systems, Sage ERP, Microsoft Office, Sage Accounting, Software Engineering, SQL Databases, Database Tools and Utilities - **Published:** May 29, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=10d810ebf44ac967 ## About the Role Do you have experience in Time management?, We're looking for a dedicated Support Consultant to join our team to support our customers using Sage X3, Sage Intacct and Mysoft proprietary solutions, with a particular focus on finance related processes and modules. You'll play a key role in helping customers improve financial processes, overcome system challenges and get maximum value from their business systems. Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we'd love to hear from you! You could be an experienced Finance ERP Support Consultant or you could have a finance background with strong technical aptitude and are looking to transition your career into the world of software support. This role offers the chance to build specialist expertise, with innovative technology and develop your career within a collaborative and supportive team., * Strong understanding of finance operations, accounting principles and core finance workflows including general ledger, accounts payable, accounts receivable and reporting. * Proven experience supporting ERP software and finance-related business processes within a commercial, customer-focused environment is highly advantageous * Excellent analytical, troubleshooting and problem-solving skills, with the ability to investigate and resolve software support issues effectively. * Strong communication and stakeholder management skills, with the ability to explain technical concepts clearly to non-technical users. * Highly organised, with the ability to prioritise and manage multiple issues in a fast-paced environment, alongside strong Microsoft Office and Excel skills. * Desirable: experience with Sage X3, Sage Intacct, SQL or database tools, and experience within manufacturing, distribution or supply chain sectors., * Excellent customer service and communication skills, with the ability to build strong relationships and support customers confidently under pressure. * A methodical and analytical approach to problem-solving, with strong attention to detail and accuracy. * The ability to communicate clearly with both technical and non-technical users across phone, email and remote support channels. * Strong organisational and time management skills, with the ability to prioritise and manage multiple issues in a fast-paced environment. * A proactive, positive approach to learning, with the ability to work independently while collaborating effectively within a team. * A professional, customer-focused mindset with a strong sense of ownership, accountability and adaptability., Applicants must possess the required work permit, visa, or immigration document to work in the UK on an unrestricted basis. ## Description * Managing customer support incidents from initial investigation through to resolution, ensuring regular communication and high levels of customer service. * Investigating and resolving functional issues across Sage X3, Sage Intacct and Mysoft proprietary solutions, with a focus on finance processes and modules. * Providing expert guidance and troubleshooting support for finance functions including general ledger, accounts payable, accounts receivable, fixed assets and financial reporting. * Analysing issues to identify root causes, prioritise effectively and escalate where additional technical or commercial support is required. * Collaborating with Consultancy, Development and Technical teams to deliver effective customer solutions and continuous service improvements. * Maintaining accurate support documentation, contribute to knowledge sharing and build strong customer relationships through professional, responsive communication. ## Related Videos - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Data Science in Retail](https://www.wearedevelopers.com/videos/586-data-science-in-retail) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1520-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Data Science on Software Data](https://www.wearedevelopers.com/videos/162-data-science-on-software-data) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) ## Related Articles - [Software Engineer Salary in The UK](https://www.wearedevelopers.com/magazine/231-software-engineer-salary-in-the-uk) - [UK Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/326-uk-business-culture-and-etiquette) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk)