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# CGI OMS Application Support Specialist/Engineer

- **Company:** Apidel Technologies
- **Location:** United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Databases, HP Systems Insight Manager, Windows Servers, Software Maintenance, Standard Sql, SQL Databases, System Testing, Systems Integration, Scripting, Enterprise Software Applications, Reliability of Systems, Server Operating Systems & Platforms, Servicenow
- **Published:** June 19, 2026
- **Apply:** https://www.dice.com/job-detail/f733bdc9-f710-40eb-82e4-17e7c28da94d

## About the Role

* CGI OMS (Outage Management System)
 * Application Support
 * SQL
 * Windows Server
 * System Maintenance
 * Operations Support, * Experience supporting CGI Outage Management System (OMS) applications.
 * Strong application production support and operations experience.
 * Experience with Windows Server administration and troubleshooting.
 * Experience with SQL and database support.
 * Experience troubleshooting enterprise applications in production environments.
 * Knowledge of incident management, problem management, and change management processes.
 * Strong analytical and troubleshooting skills.
 * Excellent communication and collaboration abilities.

Preferred Qualifications:

 * Experience within the electric utility industry.
 * Python scripting or automation experience.
 * Experience supporting highly available mission-critical systems.
 * Familiarity with ServiceNow or similar ticketing platforms.
 * Experience with OMS integrations and supporting related utility applications.

## Description

* We are seeking an experienced CGI OMS Application Support Specialist/Engineer to support and maintain a critical Outage Management System (OMS) environment. The ideal candidate will have hands-on experience supporting CGI OMS applications, troubleshooting production issues, maintaining application and server environments, and ensuring system reliability and performance.
 * This role will work closely with operations, infrastructure, and application support teams to maintain and enhance OMS capabilities in a utility environment., * Provide day-to-day operational support for CGI Outage Management System (OMS) applications.
 * Perform application monitoring, troubleshooting, incident resolution, and root cause analysis.
 * Support application maintenance activities, upgrades, patches, and deployments.
 * Maintain and troubleshoot Windows Server environments supporting OMS applications.
 * Support database-related activities, including SQL queries, troubleshooting, and performance analysis.
 * Collaborate with cross-functional teams to resolve production issues and improve system stability.
 * Monitor system health, availability, and performance.
 * Participate in on-call support and outage response activities as needed.
 * Create and maintain technical documentation, support procedures, and knowledge articles.
 * Support system testing, validation, and implementation activities.


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