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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Specialist - **Company:** Bondartech Inc. - **Location:** Clinton, NY, United States - **Experience:** Experienced - **Salary:** $37,440.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, VoIP, Business Software, Microsoft Outlook, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Hyper-V, Issue Tracking Systems, Internetworking, Virtual Private Networks (VPN), Local Security Policy, Network Architecture, Networking Basics, Network Diagrams, Routing, Remote Access Technology, Remote File Sharing, Azure Active Directory, Cloud Services, Remote Infrastructure Management, Security Software, Server Administration, Microsoft SharePoint, TCP/IP, Wireless Access Point, Wireless Networks, EndPointSecurity, Wi-Fi Technology, Network Routers, Internet Protocol Telephony, Sonicwall, Firewalls (Computer Science), Microsoft InTune, Patch Management, Laptops, SentinelOne Expertise, Vmware - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0703f690b372bfcd ## About the Role Do you have experience in Wireless networking?, We are seeking an IT Support Specialist who thrives in a fast-paced MSP environment, enjoys solving complex technical problems, and is passionate about delivering exceptional client service., * 2+ years of IT support experience, preferably within an MSP environment. * Strong knowledge of: * Windows 10/11 * Microsoft 365 * Active Directory * Entra ID (Azure AD) * Networking fundamentals * Experience using remote support and ticketing systems. * Understanding of: * TCP/IP * DNS * DHCP * VPN technologies * Wireless networking * Excellent troubleshooting and analytical skills. * Strong customer service and communication abilities. * Ability to manage multiple priorities and client requests simultaneously., * Experience working for a Managed Service Provider (MSP). * Familiarity with: * ConnectWise Manage * ConnectWise Automate * Datto RMM * Huntress * SentinelOne * NinjaOne * HaloPSA * Microsoft Intune * Azure * VMware * Hyper-V * Ubiquiti * SonicWall * Meraki * Experience supporting compliance-driven environments. * Industry certifications such as: * CompTIA A+ * Network+ * Security+ * Microsoft Fundamentals * Microsoft 365 Administrator * Azure Fundamentals ## Description The IT Support Specialist serves as a primary technical resource for BondarTech clients, providing remote and on-site support for a wide range of business technologies. This role requires strong troubleshooting skills, excellent communication, and the ability to manage multiple client environments simultaneously. The ideal candidate understands that in an MSP environment, technical expertise must be paired with outstanding customer service and a sense of urgency. Key ResponsibilitiesClient Support & Service Desk * Serve as the first point of contact for client technical support requests. * Troubleshoot and resolve Tier 1 and Tier 2 support issues remotely and on-site. * Provide professional and timely support through phone, email, ticketing systems, and remote management tools. * Communicate technical issues and resolutions clearly to both technical and non-technical users. * Maintain high customer satisfaction while meeting service level agreements (SLAs). Microsoft 365 & Cloud Services * Support Microsoft 365 environments including: * Exchange Online * Outlook * Teams * SharePoint * OneDrive * Entra ID (Azure AD) * Manage user onboarding and offboarding processes. * Configure licenses, shared mailboxes, distribution groups, and security settings. * Troubleshoot email delivery, mailbox access, synchronization, and authentication issues. * Assist with Microsoft 365 migrations and cloud deployments. Endpoint & Device Management * Deploy, configure, and support Windows workstations and laptops. * Install and troubleshoot business applications and software. * Manage endpoint security solutions and patch management. * Support printers, scanners, mobile devices, VoIP phones, and other peripherals. * Maintain client asset inventories and device documentation. Network & Infrastructure Support * Diagnose and resolve: * Internet connectivity issues * DNS and DHCP problems * VPN connectivity * Wi-Fi performance issues * Firewall and routing concerns * Support switches, routers, wireless access points, and network infrastructure. * Assist with server maintenance and basic administration. * Escalate advanced infrastructure issues when necessary. Cybersecurity & Compliance * Support cybersecurity tools including: * Endpoint Detection & Response (EDR) * Managed antivirus platforms * Email security solutions * Multi-factor authentication (MFA) * Investigate security alerts and suspicious activity. * Assist clients with security best practices and awareness. * Participate in incident response and remediation efforts. * Ensure client environments comply with established security standards. Documentation & Process Management * Accurately document troubleshooting steps and resolutions. * Maintain client network diagrams, passwords, configurations, and knowledge base articles. * Update tickets with detailed notes and time entries. * Follow BondarTech operational procedures and escalation paths. * Contribute to process improvement initiatives. Common Issues You'll Troubleshoot * Microsoft 365 login and authentication issues * Outlook connectivity and mailbox problems * MFA enrollment and account recovery * Password resets and account lockouts * VPN connectivity issues * DNS and internet connectivity problems * Printer and scanner configuration * Windows workstation performance issues * File sharing and permissions problems * Teams calling and meeting issues * SharePoint and OneDrive synchronization issues * Endpoint security alerts * Remote access and RDP issues * Backup monitoring and restoration requests * VoIP phone and communication platform issues ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)