> Markdown version of [/jobs/ext/618569-systems-support-specialist-1](https://www.wearedevelopers.com/jobs/ext/618569-systems-support-specialist-1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Systems Support Specialist 1 - **Company:** Hirsch Sales Corporation - **Location:** Reno, NV, United States - **Experience:** Starter - **Salary:** $60,000.0 - $65,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, JIRA, Issue Tracking Systems, IP Addressing, Intrusion Detection and Prevention, Intrusion Detection Systems, Networking Basics, Salesforce.Com, Layered Systems - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c3b3805992fb86c1 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, Associate degree in IT, Electronics, or related field (or equivalent experience) * 0-2 years of technical support or help desk experience * Physical security systems (access control, CCTV, alarms) * Low Voltage/electronics technician * Familiarity with ticketing systems (Salesforce, Jira, etc.) * Basic electrical troubleshooting: Continuity checks, Cable integrity, Correct termination * Basic understanding of networking fundamentals (IP addressing, connectivity) * Ability to troubleshoot sensor-based hardware and field devices * Experience working in Windows environments * Basic knowledge of Access Control Systems, low voltage wiring, physical installations, and input/output systems * Demonstrates ability to act as a trusted advisor to customers, setting and meeting customer expectations. * Proven analytical skills with the ability to diagnose and troubleshoot complex technical issues effectively. * Ability to assess situations, develop action plans, and escalate issues when needed to resolve customer concerns. * Customer-focused with a commitment to delivering high-quality service. * Strong organizational skills and attention to detail, especially in documenting problem resolutions. * Ability to manage multiple tasks in a fast-paced environment, including high-priority and time-sensitive customer requests. * Comfortable with on-call availability as needed for urgent support requests (occasional after-hours support may be required.) ## Description ProTech by Hirsch is a leader in perimeter intrusion detection systems (PIDS). The Systems Support Specialist I provides frontline technical support across Protech product lines, ensuring reliable system performance, customer satisfaction, and proper escalation of complex technical issues., * Provide Level 1 support for Protech systems via phone, email, and ticketing platforms * Troubleshoot hardware, software, and system-level issues across all product lines * Support GFENCE systems including vibration detection and false alarm analysis * Support Infrared Barrier systems including alignment, calibration, and alarm validation * Support Fence-mounted detection systems (GFENCE/GWALL) including vibration detection tuning * Support Dual Technology Sensors (PIRAMID) with microwave and infrared detection * Assist with Triple Technology Barriers integrating multiple detection technologies * Support specialized systems such as HATCH-SECURE for hatch intrusion detection * Assist with multi-layered system integrations across Protech deployments * Accurately and thoroughly document cases including problem, corrective actions and solutions. * Escalate complex issues with full diagnostics and documentation * Maintain SLA compliance and support quality standards ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [9 Ways to Make Money Hacking](https://www.wearedevelopers.com/magazine/333-9-ways-to-make-money-hacking) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)