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# IT Support Specialist (Austin Onsite)

- **Company:** The HT Group
- **Location:** Austin, TX, United States
- **Contract:** Temporary contract
- **Skills:** Software Applications, Business Software, Issue Tracking Systems, Microsoft Office, Software Troubleshooting
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=10255adff34b07d3

## About the Role

Do you have experience in Ticketing system technical support?, * Working knowledge of computer systems, hardware, software, and troubleshooting methodologies.

 * Strong aptitude for learning new technologies and business applications.
 * Ability to quickly adapt to changing priorities and technical environments.

Experience

 * Minimum of 1 year of Help Desk, IT Support, Technical Support, or related experience; or an equivalent combination of education and experience.

Skills & Competencies

 * Excellent customer service and communication skills.
 * Strong analytical and problem-solving abilities.
 * Proficiency with Microsoft Office Suite and standard PC applications.
 * Knowledge of service desk processes, ticketing systems, and support procedures.
 * Strong organizational skills with the ability to manage multiple priorities effectively.
 * Excellent interpersonal skills and ability to work collaboratively within a team environment.
 * Sound judgment, discretion, and attention to detail.
 * Ability to meet established performance and quality standards.
 * Commitment to delivering high-quality support and maintaining positive user relationships.

#TECHIND

## Description

The IT Support Specialist provides technical assistance and system support to internal users, ensuring efficient resolution of hardware, software, and system-related issues. This role serves as a key point of contact for troubleshooting technical problems, responding to support requests, and maintaining a high level of customer service while supporting business operations., * Provide Tier 1 and Tier 2 technical support for hardware, software, and proprietary business applications.

 * Diagnose and resolve moderate to complex technical issues through phone, email, remote support, and in-person assistance.
 * Respond promptly to support requests and ensure timely resolution of incidents and service tickets.
 * Escalate unresolved or high-priority issues to the appropriate teams and communicate critical concerns to management.
 * Document, track, and monitor support requests to ensure accurate records and effective follow-up.

Systems & Business Support

 * Develop and maintain a strong understanding of internal systems, workflows, and business processes to effectively support end users.
 * Assist users with system navigation, troubleshooting, and application-related questions.
 * Collaborate with cross-functional teams to identify and resolve recurring technical issues.
 * Support system updates, deployments, and technology initiatives as needed.

Customer Service & Quality

 * Deliver exceptional customer service while maintaining professionalism and responsiveness.
 * Support organizational quality initiatives and adhere to established service standards.
 * Contribute to continuous improvement efforts by identifying opportunities to enhance support processes and user experience.

Additional Responsibilities

 * Perform other duties and special projects as assigned.
 * Support departmental and organizational goals, initiatives, and quality programs.


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