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# IT Desktop Support Technician

- **Company:** ProSource LLC
- **Location:** Houston, TX, United States
- **Salary:** $62,400.0 - $83,200.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Windows Desktop, Enterprise Software Applications, Office365, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=20f2df1b4642cb1f

## About the Role

Do you have experience in Windows?, Do you have a Bachelor's degree?, 1-5+ years of IT Desktop Support experience

 * BSc in Computer Science or relevant field
 * Exceptional ability in diagnosing and solving computer related problems while maintaining patience, professionalism, and courtesy
 * In depth understanding of Windows desktop operating systems and utilities.
 * Proficiency in the use and application of the following software:
 * Required: Microsoft Office & O365 (Excel, Word, PowerPoint, and Outlook with emphasis on Excel). High degree of competency in troubleshooting Smartphones/Mobile devices, tablet devices, as well as various smartphone devices.
 * Strong communications skills
 * Highly customer focused
 * Highly motivated, self-reliant, problem solver
 * Enthusiastic with a questioning and challenging attitude
 * Strong problem-solving abilities
 * Ability to make rational decisions under pressure
 * Proven ability to work within a team

## Description

We are looking to hire a skilled IT Desktop Support Engineer to join an established team, that supports one of our major oil and gas customers. The team provides L1 and L2 IT support for a large number of users local and remote to Rock Springs, WY., * Diagnose and resolve IT incidents. Some examples include:

o Printer related issues

o Connectivity

o Software related issues

o Operating system

 * Installation of peripheral components
 * AV/VC configuration and problem resolution
 * Installation of software packages and minor remediation
 * Escalation to appropriate party where appropriate

o Ownership of issue

 * Maintains employee confidence and protects corporate assets, including intellectual property, by keeping information confidential
 * Creates and maintains a clear and thorough documentation
 * Contributes to team effort by accomplishing related results as needed
 * Adheres to the company's values - integrity, ownership, urgency, alignment and innovation.
 * Supports company vision and mission
 * Adheres to established work schedule, attendance standards and is punctual to work and meetings.


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