> Markdown version of [/jobs/ext/618672-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/618672-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Engineer - **Company:** ADVANTECH INC - **Location:** Gainesville, FL, United States - **Experience:** Experienced - **Salary:** $50,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Domain Controllers, Server Applications, VoIP, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Networking Hardware, IP Addressing, Virtual Private Networks (VPN), Windows Servers, Networking Basics, Network Administration, Remote Desktop Services, Microsoft SharePoint, Virtual Local Area Networks, Virtualization Technology, Wireless Access Point, Internet Protocol Telephony, Software Troubleshooting, Firewalls (Computer Science), Network Server - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=352d3698ffd2da1a ## About the Role Do you have experience in Windows?, Do you have a High school diploma or GED?, AdvanTech is expanding into Gainesville, FL and seeking an experienced IT Support Engineer with prior MSP experience to help establish our presence there. In this role you will provide advanced technical support across Windows Server, Active Directory, Microsoft 365, and managed network environments. This is not an entry-level or traditional help desk role. Candidates must be able to troubleshoot independently, communicate confidently with clients, and take ownership of issues from resolution through documentation., * Proven experience working in an MSP environment as an IT Engineer or similar role * Strong troubleshooting ability across Windows workstations and servers * Experience with Windows Server and Active Directory environments * Hands-on experience supporting Microsoft 365 and SharePoint * Working knowledge of networking fundamentals (DHCP, DNS, IP addressing, VLANs) * Experience with virtualization (Hyper-V preferred) * Ability to manage workload independently without micromanagement * Clear, professional communication skills with non-technical users and business decision-makers * Based in the Warner Robins / Macon area with reliable transportation for onsite client support Preferred: * Experience with Ubiquiti or similar managed networking platforms * Experience supporting VoIP systems * Exposure to server migrations and infrastructure projects, * MSP Experience How many concurrent client environments have you supported at one time? * What RMM or PSA tools have you used? * In 2-3 sentences, describe how you would approach a new ticket where the issue is unclear and the user is frustrated. * What was your average daily ticket volume in your previous role? * This position requires you to have at least 2 or more years of experience working for an IT Managed Service Provider. Do you have that experience? ## Description * Provide remote and onsite support for managed clients across workstations, servers, networking equipment, and VoIP systems * Troubleshoot and resolve issues involving Windows environments, Microsoft 365, VPNs, firewalls, printers, and email systems * Assist with and lead server-related work including domain controllers, application servers, and system migrations * Support Active Directory, Microsoft 365, Hyper-V virtualization, and terminal services environments * Configure and support managed network infrastructure including firewalls, switches, and wireless access points * Document systems, changes, and resolutions thoroughly within the company documentation platform * Communicate technical issues and solutions clearly to non-technical users * Follow established processes and contribute to process improvement initiatives About AdvanTech AdvanTech is a growing Managed Service Provider built on long-term client relationships, strong technical standards, and a team-first mindset. We do not rely on long-term contracts - we earn client loyalty through service quality, accountability, and consistency. Documentation matters. Follow-through matters. How you treat people matters. Our engineers start hands-on and are encouraged to develop specialties aligned with their strengths, whether in infrastructure, networking, VoIP, automation, cybersecurity, or project leadership. We provide the tools, trust, and support to help our team grow while maintaining high standards for technical excellence and client communication. If you're an experienced IT professional seeking meaningful work, real responsibility, and a team that values accountability over micromanagement and quality over shortcuts, we encourage you to apply. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [6 tip to reduce your AWS bill](https://www.wearedevelopers.com/videos/159-6-tip-to-reduce-your-aws-bill) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)