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# IT Analyst - Production Systems

- **Company:** ZF Friedrichshafen AG
- **Location:** Gray Court, SC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Backup Devices, Monitoring of Systems, Microsoft Office, Microsoft PowerPoint, Reliability of Systems, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://jobs.zf.com/job/Gray-Court-IT-Analyst-Production-Systems-SC/1406208033/

## About the Role

* Associates Degree's in a technical field
 * 2+ years of directly related experience
 * Highly proficient with Microsoft Office (e.g. Excel, Word, PowerPoint, etc.).
 * Strong troubleshooting and diagnostic skills with the ability to think logically and analytically.
 * Good communication skills
 * Broad knowledge of commonly used concepts, practices, and procedures within IT.

## Description

Provides comprehensive IT support for shop floor production systems, including incident management, system monitoring, technical troubleshooting, and coordination with cross-functional teams to ensure uninterrupted operations. Supports continuous improvement, compliance, and system reliability through documentation, maintenance activities, and active participation in projects and on-call support., * Provide daily operational support for incident management, including request handling, resolution tracking, and escalation to second-level support when required.

 * Partner with plant IT applications and development teams to plan, implement, and support systems that meet production and business requirements.
 * Monitor and maintain availability and performance of shop floor production systems, ensuring minimal disruption to operations.
 * Deliver hands-on shop floor support, including troubleshooting technical issues, performing diagnostics on PLC interfaces, and servicing test rig and cell computer systems.
 * Execute software updates, system maintenance, and data backup activities while ensuring compliance with approved software standards.
 * Act as a liaison between IT development, maintenance, and production teams to resolve issues, support system enhancements, and contribute to commissioning activities.
 * Maintain accurate knowledgebase documentation, record incidents and resolutions in standard systems, and support compliance with IATF 16949, ISO 14000, and company procedures.
 * Participate in continuous improvement initiatives, including 5S activities, IT projects, and process optimization efforts, while providing on-call support and traveling as required.


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