> Markdown version of [/jobs/ext/618738-technical-support-specialist-cutting-tools](https://www.wearedevelopers.com/jobs/ext/618738-technical-support-specialist-cutting-tools). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - Cutting Tools - **Company:** Franklin Professional Associates, Inc. - **Location:** West Boylston, MA, United States - **Experience:** Expert - **Salary:** $70,000.0 - $80,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Office, Productivity Software - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a8cfc3b7ca5f9f04 ## About the Role Do you have experience in Productivity software?, * Minimum of five years of experience in one of the following: * CNC machining * Machine shop operations * Industrial distribution supporting metal cutting and tooling solutions * Manufacturing technology education combined with relevant experience * Strong understanding of machining processes and cutting tool applications. * Excellent communication and customer service skills. * Strong organizational and multitasking abilities. * Effective problem-solving skills and attention to detail. * Proficiency with Microsoft Office. Preferred Qualifications * CAD/CAM exposure. * CNC programming familiarity. * Experience machining a variety of metals and materials. * Cutting tool sales or technical sales experience. * Experience with ERP or CRM systems. Ideal Backgrounds, Applicants must be authorized to work in the United States and be able to reliably commute to the Central Massachusetts office location. ## Description A respected global manufacturer serving the machining industry is seeking a Machinist Technical Support Associate to join its collaborative and highly tenured team. This is an outstanding opportunity for a machining professional who enjoys problem-solving, customer interaction, and helping others succeed. Please note: This is NOT an IT Technical Support position. This role combines machining expertise with customer support and technical product knowledge. What You'll Do As part of a collaborative technical support team, you'll work directly with customers, distributors, and sales professionals to provide machining solutions and exceptional service. Responsibilities * Recommend cutting tools and machining solutions based on customer applications. * Explain product features, specifications, and benefits. * Prepare quotations and provide delivery information. * Troubleshoot machining challenges and offer technical solutions. * Respond to phone calls, emails, website inquiries, and chat inquiries in a timely and professional manner. * Support milling, drilling, tapping, threading, and related applications. * Collaborate with internal teams to ensure outstanding customer satisfaction. * Build strong relationships through responsive and professional communication., * CNC Setup Technicians * CNC Programmers * Applications Engineers * Manufacturing Engineers with machining experience * Tooling Specialists * Technical Sales Representatives * Industrial Sales Engineers Why You'll Enjoy Working Here We believe great people deserve a great work environment. Employees enjoy: * A 39-hour workweek with pay for 40 hours. * Monday through Friday schedule. * Early Friday hours year-round. * Strong work-life balance. * A collaborative and professional atmosphere. * Accessible leadership and minimal micromanagement. * Extensive training and development opportunities. * Long employee tenure and a stable workforce. * Modern equipment and a commitment to continuous improvement. ## Related Videos - [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career) - [Coffee with Developers - Adam Wiggins](https://www.wearedevelopers.com/videos/919-coffee-with-developers-adam-wiggins) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [The AI-Ready Stack: Rethinking the Engineering Org of the Future](https://www.wearedevelopers.com/videos/1706-the-ai-ready-stack-rethinking-the-engineering-org-of-the-future) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Metrics Handle with Care: The Paradox of Measuring Team Performance](https://www.wearedevelopers.com/videos/1131-metrics-handle-with-care-the-paradox-of-measuring-team-performance) ## Related Articles - [Now is the time for industrialized software development](https://www.wearedevelopers.com/magazine/601-now-is-the-time-for-industrialized-software-development) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The 10 C++ programming questions to expect in an interview](https://www.wearedevelopers.com/magazine/50-the-10-c-programming-questions-to-expect-in-an-interview) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)