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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Technician - **Company:** EXTENSIV LLC - **Location:** Sandy, UT, United States - **Salary:** $55,000.0 - $60,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Azure Active Directory, Microsoft InTune, Information Technology, Casper Suite, User Administration - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=52faaaef593de782 ## About the Role Do you have experience in macOS administration?, * A genuine passion for customer service and a helpful, approachable attitude - you meet every request with patience and a problem-solving mindset. * Clear, friendly communication, with a knack for explaining technical concepts to non-technical people without making them feel lost. * Hands-on experience administering Microsoft 365. * Experience managing internal IT infrastructure and supporting both remote and in-office employees. * Comfort working across both Windows and Mac OS environments. * Working knowledge of Microsoft Entra ID user management, Intune, Jamf, and Apple Business Manager. * Strong troubleshooting and problem-solving skills, with sharp attention to detail. ## Description We're looking for a people-first Helpdesk Technician who genuinely enjoys helping others and takes pride in making technology just work. You'll be the friendly, trusted first point of contact for our team - resolving issues quickly, communicating clearly, and turning frustrating tech moments into easy ones. The right person pairs sharp troubleshooting instincts with real customer-service skill: patient, approachable, and proactive. You'll handle both reactive support and proactive maintenance across our Microsoft 365 environment and mixed Windows and Mac fleet, keeping our systems - and the people who rely on them - running smoothly. If you're energized by solving problems and by the satisfaction of a coworker walking away thinking "well, that was easy," you'll thrive here. You Will: * Deliver standout support: Triage, resolve, and escalate tickets within SLA across both Windows and Mac OS environments, hitting your KPIs while leading with a helpful, customer-first attitude that makes people glad they reached out. * Own the employee lifecycle: Run onboarding and offboarding end to end - purchasing and configuring hardware, setting up software, syncing Mobile Device Management (MDM), and managing security badge access - so new hires feel welcomed and ready from day one. * Administer core platforms: Manage and secure the tools the company runs on, including Microsoft 365, Slack, and Zoom, ensuring availability, functionality, and proper access. Run regular audits to right-size licensing, control software spend, and keep records accurate. * Manage hardware & equipment: Purchase, configure, and maintain IT equipment for in-office and remote employees alike, balancing reliability with cost efficiency. * Strengthen security & compliance: Partner with the cybersecurity team to support SOC 2 compliance by maintaining access-control processes, documentation, and audit evidence. * Empower through training & documentation: Write clear documentation and coach colleagues on unfamiliar software and hardware, helping the whole company use our systems confidently and independently. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Should Tech Managers Be Developers First? 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