> Markdown version of [/jobs/ext/618794-it-support-technician](https://www.wearedevelopers.com/jobs/ext/618794-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Technician

- **Company:** City of Alcoa
- **Location:** Alcoa, TN, United States
- **Experience:** Experienced
- **Salary:** $45,219.0 - $67,122.0
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, Network Troubleshooting, Software Deployment, Connectivity Problems, Peripherals, Computerised Systems, Information Technology, Laptops, User Accounts
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=79c254fe78330201

## About the Role

Do you have experience in Desktop administration?, Do you have a Associate's degree?, Knowledge and Personal Skills

Applicants must have strong communication skills who demonstrate professionalism and support to staff. In addition, the ideal candidate will have some experience and excellent knowledge of computer systems and technical support.

Education and Experience

 * Associate degree or certification in Information Technology, Computer Science, or a related field
 * At least three (3) or more years of experience in a technical support role.

## Description

The City of Alcoa is seeking highly qualified candidates for the position of IT Support Technician. Under the general direction of the Information Technology Manager, the IT Support Technician will provide technical assistance and support to employees and end users. The ideal candidate will troubleshoot hardware, software, and network issues while delivering excellent customer service and timely resolution of technical problems., * Serve as the first point of contact for IT support requests via phone, email, and ticketing system.

 * Diagnose and resolve hardware, software, printer, and network connectivity issues.
 * Install, configure, and maintain desktop computers, laptops, mobile devices, and applications.
 * Create, modify, and manage user accounts and permissions.
 * Document support requests, resolutions, and system changes in the ticketing system.
 * Escalate complex issues to senior IT staff when necessary.
 * Assist with system upgrades, software deployments, and equipment setup.
 * Provide end-user training and technical guidance.
 * Maintain inventory of IT equipment and peripherals.


## Related Videos

- [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app)
- [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable)
- [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes)
- [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky)
- [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load)
- [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org)

## Related Articles

- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [10 Highest Paying Jobs in Austria](https://www.wearedevelopers.com/magazine/268-10-highest-paying-jobs-in-austria)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)