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# System Administrator - Level I - Madigan

- **Company:** Systems Plus, Inc.
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Disaster Recovery, Identity and Access Management, Virtualization Technology, Backup and Restore, Virtual Environment, Information Technology, Network Server, User Accounts
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=035bd8eed3ea3b1b

## About the Role

Do you have experience in Virtualization?, Do you have a High school diploma or GED?, Required: Degree

 * High School Diploma/or equivalency

Required: Experience

 * Minimum two (2) years of progressive experience demonstrating the required proficiency.

Required: Certifications

 * IAT II
 * CE: Associate level

Required: Clearance

 * No clearance needed. Applicant must obtain and maintain favorable suitability adjudication.

## Description

* Support identity and desktop management activities by coordinating with the Global Service Center (GSC) to manage ticket queues, resolve Tier 2 issues, and escalate complex problems as required.
 * Communicate technical issues and solutions clearly to customers, providing guidance and support to ensure effective resolution of access or system issues.
 * Escalate complex technical issues to appropriate enterprise support teams while ensuring tickets are properly documented, tracked, and resolved.
 * Manage Active Directory organizational units, user accounts, and associated systems to ensure secure and reliable identity management operations.
 * Monitor and maintain AD environments to meet security, integrity, and administrative requirements in accordance with enterprise standards and best practices.
 * Provide desk-side and remote technical support for software, hardware, and network-related issues not resolved by enterprise support teams.
 * Provide support for management enterprise tools, and maintain, configure, and ensure security compliance of computer systems, servers, and virtual environments while documenting and resolving incidents in timely manner.
 * Create operating procedures, maintenance guides, and knowledge base articles.
 * Install, upgrade, and troubleshoot hardware and software, and assist architecture and engineering teams with evaluations, recommendations, and testing.
 * Perform backup operations and implement appropriate processes for data protection and disaster recovery.


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