> Markdown version of [/jobs/ext/619261-desktop-support-specialist](https://www.wearedevelopers.com/jobs/ext/619261-desktop-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Specialist - **Company:** HCL Technologies - **Location:** Waukesha, WI, United States - **Experience:** Experienced - **Salary:** $52,000.0 - $61,984.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Outlook, Microsoft Office, Skype for Business, Data Logging, Computer Equipment, Information Technology - **Published:** June 18, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0276a2818b28d987 ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree or equivalent experience (i.e. 5+ years' experience in an IT technical role) * 2+ years' experience in desktop hardware, operating systems, smartphones, Bar code, scanners and printers. * 2+ years' experience in Microsoft 0365 products (Windows, Office, Outlook, Skype, etc.) * 2+ years' experience in business communication platforms such as messaging, video conferencing, * The OSS Tech is responsible for providing support to GEHC staff and executives. Tasks will include tracking, troubleshooting, and resolving end-user computer issues as well as specialized devices like bar codes, printers , scanners etc. Additionally, this role will support and assist other IT functions, as needed. The successful candidate will possess deep technical knowledge in the required fields, as well as exceptional interpersonal skills., * Strong written and oral communication skills with a focus on executive level support * Analytical and problem-solving abilities, with keen attention to detail * Self-motivated and directed, with the ability to effectively prioritize and execute * Experience working in a team-oriented, collaborative environment * Strong customer-service orientation with a focus on customer satisfaction * Highest degree of professionalism and integrity * Flexibility to be on call during off hours and weekends * Ability to research and test new technologies and solutions * Time management and organizational skills ## Description * Deliver world-class IT support to onsite and remote executives * Independently resolve complex, break/fix issues in person or via telephone * Perform installations, replacements, upgrades, and other hardware/software related tasks as needed * Setup and monitor high-priority executive meetings utilizing collaboration and AV services * Provide technical support to Office Services as needed * Provide recommendations regarding new technologies to better support all executives, and users * Perform regular walkthroughs to provide proactive support to high visible individuals * Acts as a resource for IT projects and initiatives in other functional areas as needed * Receive and respond to incoming support requests in a timely manner including off hours * Follow set procedures for logging, reporting, and statistically monitoring desktop operations * Set reasonable expectations that can be counted on * Present the facts transparently to promote collaborative solutions * Working technical knowledge of current protocols, operating systems, and standards ## Related Videos - [Crypto-secure Data Management with In-Database Blockchain](https://www.wearedevelopers.com/videos/632-crypto-secure-data-management-with-in-database-blockchain) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [You’re a great coder? 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