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# ServiceNow Developer (ITSM & CSM)

- **Company:** Stellar Professionals
- **Location:** Athens, GA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Computer-Aided Design, Data Analysis, Configuration Management Databases, Simple Object Access Protocol (SOAP), Client Side Scripting, Custom Reports, Servicenow
- **Published:** June 18, 2026
- **Apply:** https://www.dice.com/job-detail/2b3ae60a-43a3-4457-959e-8a9cd7771104

## About the Role

We are seeking a self-starting Senior ServiceNow Developer to tackle development backlogs, enhance self-service capabilities, and provide technical guidance for an upcoming platform re-implementation., * 3-5+ Years Experience as a ServiceNow Developer or Administrator.

 * Implementation Experience: Direct, hands-on experience on a core ServiceNow Implementation team (rollouts, migrations, or major module deployments).
 * Core Modules (Deep Expertise): Strong technical knowledge of ITSM (Incident, Problem, Change, Knowledge, Catalog) and CSM (Customer Service Management).
 * Technical Proficiency: Advanced understanding of ServiceNow Best Practices, Client Scripts, Business Rules, UI Policies, Flow Designer, and integration protocols (REST/SOAP).

Secondary Modules & Frameworks

 * Module Exposure: Working knowledge of HRSD (Human Resources Service Delivery) and CMDB.
 * Portals & Analytics: Experience updating the Service Portal / Employee Center and creating custom Reports/Dashboards.
 * Process Standards: Solid understanding of ITIL frameworks and structured change management.

Preferred Qualifications (Pluses)

 * Prior experience within Higher Education or Government entities.
 * ServiceNow Certifications: CSA (System Administrator), CAD (Application Developer), or CIS (Implementation Specialist in ITSM/CSM).

Professional Attributes

 * Autonomy: Ability to manage time independently and drive projects from backlog to deployment.
 * Communication: Exceptional skills in technical documentation and drafting process guides within the ServiceNow Knowledge Base.
 * Problem-Solving: Strong customer service mindset to handle high-pressure, sensitive system issues.



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