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# ERP Support Specialist

- **Company:** Gfs Chemicals Inc
- **Location:** Powell, OH, United States
- **Experience:** Starter
- **Salary:** $70,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Bug Management, Software Documentation, Microsoft Visio, Microsoft PowerPoint, Microsoft SharePoint, SQL Databases, SQL Server Reporting Services, Test Case, Microsoft Dynamics 365 Finance & Operations
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=d0854502b627907e

## About the Role

Do you have experience in Visio?, Do you have a Bachelor's degree?, * Bachelor's Degree in related field plus 1-2 years' experience highly preferred

 * Preferred Microsoft certifications in Dynamics D365 Finance/Supply Chain

 * Core Skills:

 * Willing to learn new functionality, modules, technical and functional skills
 * Analytical and problem-solving skills
 * Ability to communicate with cross-functional teams
 * Ability to summarize and recount resolutions to issues/bugs
 * Writing skills for user documentation
 * Time management, ability to self-prioritize
 * Experience with D365F&O, required
 * SharePoint, Visio, PowerPoint, Word, Excel, required
 * Sana, or any ecommerce platform, preferred
 * Sales tax platform - Avalara, CCH, Vertex, preferred
 * SQL, Power Platform, preferred
 * Experience with associated tools and technologies such as SQL Reporting Services or Microsoft Power Platform, preferred

## Description

GFS Chemicals is seeking an ERP Support Specialist to join our RAC Division at our Powell location. The ERP Support Specialist supports the business by responding to ERP support tickets in D365 F&O and related integrated ISVs. It focuses on troubleshooting issues, identifying root causes, and delivering effective solutions while ensuring system integrity and best practices. The role bridges operations and the ERP team by analyzing needs, resolving tickets, and recommending improvements. It also contributes to F&O implementation and the ongoing support and evolution of the application., * ERP Support & Analysis:

 * Respond to and resolve ERP support tickets in D365 F&O and integrated ISVs
 * Troubleshoot issues, replicate scenarios, and identify root causes
 * Act as a functional and potentially technical subject matter expert for D365 F&O (finance and supply chain) and integrated ISVs
 * Analyze business needs and recommend effective solutions
 * Conduct business process analysis and translate requirements into functional design documents

 * Design, Configuration & Enhancements:

 * Configure D365 F&O in accordance with business needs and Microsoft best practices
 * Support small enhancements related to ticket resolution: communicate with external developers and consultants to address GAPS and best practices
 * Contribute to F&O implementation and system improvements

 * Testing & Deployment:

 * Support UAT planning and execution, including test case creation, defect triage, and resolution
 * Collaborate with internal teams, consultants, and developers on integrations, customizations, and data migrations

 * Training & Continuous Improvement:

 * Deliver end-user training, documentation, and knowledge transfer
 * Identify trends and recommend process or system improvements

 * Governance & Standards:

 * Work with cross functional teams to ensure changes follow system standards, governance, security, and data requirements


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