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# IT Support Specialist, Farmington

- **Company:** Franklin Savings Bank
- **Location:** Farmington, ME, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Monitoring of Systems, Computer Equipment, Information Technology, Network Server
- **Published:** June 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=cccf7ab486a041ce

## About the Role

Do you have experience in Cross-functional collaboration?, Do you have a Associate's degree?, * Education: Associate's degree or equivalent experience in IT support or a related field.

 * Demonstrated ability to provide outstanding customer service, acting with an appropriate sense of urgency when addressing user needs.
 * Ability to communicate technical information clearly to both technical and non-technical users.
 * Strong troubleshooting and problem-solving skills.
 * Knowledge of computer hardware, software, networking, and operating systems.
 * Exceptional ability to self-direct and self-prioritize work tasks, ensuring efficient management of workload and deadlines without compromising quality.
 * Capable of fostering positive relationships within the team and across departments, ensuring seamless collaboration and support.

## Description

Franklin Savings Bank is seeking a customer-focused Information Technology Support Specialist to join our dynamic and growing technology team. This position provides front-line technical support for employees across the organization while helping maintain the reliability, security, and performance of the bank's technology infrastructure., * Serve as the first point of contact for technology support requests, resolving issues and delivering excellent customer service.

 * Troubleshoot hardware, software, network, and system-related issues across desktops, servers, and other technology platforms. This includes occasional travel to our branches within a 125-mile radius from Farmington, ME.
 * Maintain accurate records of support requests, system changes, and technical documentation.
 * Assist with maintaining and securing critical technology systems to support daily banking operations particularly supporting Microsoft 365 and Azure environments
 * Coordinate with technology vendors for application support, equipment procurement, and specialized services.
 * Monitor system performance and assist with optimizing technology resources to minimize downtime.
 * Assist with inventory management of technology equipment, supplies, and software assets.
 * Install, configure, and maintain computer hardware, software, peripherals, and network-connected devices.
 * Support technology projects, implementations, and ongoing improvements across all bank locations.
 * Stay current with emerging technologies, industry trends, and best practices through ongoing training and professional development.
 * Participate in an on-call rotation and provide after-hours support when needed.


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