> Markdown version of [/jobs/ext/620356-technical-support-representative-remote](https://www.wearedevelopers.com/jobs/ext/620356-technical-support-representative-remote). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Representative (Remote) - **Company:** AGILE FINANCIAL SYSTEMS LLC - **Location:** United States (Remote available) - **Salary:** $35,360.0 - $41,600.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Data Integrity, Payment Systems, Microsoft Office - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=31ef27f246f4cfae ## About the Role Do you have experience in Word embeddings?, Do you have a High school diploma or GED?, * High school diploma or equivalent * Minimum 1 year of technical or customer support experience in financial services, merchant services, or a similar environment * Proficiency in Microsoft Office Suite (especially Word, Excel, and Outlook) * Experience using CRM tools and/or payment processing platforms Your Expertise * Technical Acumen: Solid grasp of payment technologies, including terminals, gateways, and processing platforms * Clear Communicator: Able to simplify the complex and speak with confidence, empathy, and clarity * Problem Solver: You're proactive, analytical, and quick to troubleshoot with effective, lasting solutions * Customer-First Mentality: You bring empathy, patience, and a genuine desire to deliver above-and-beyond support * Detail-Oriented: You sweat the small stuff-because the details matter in customer service and compliance * Team Player: You collaborate with ease and thrive in a fast-moving, ever-evolving team environment * Adaptable: You're comfortable with change and motivated to learn new tools, products, and technologies At our core, we believe technical support is more than fixing problems-it's about creating confidence, building relationships, and helping our customers succeed in a digital-first world. ## Description Are you passionate about technology, driven by helping others, and ready to thrive at the forefront of the fintech revolution? Join a fast-paced, customer-obsessed team shaping the future of digital payments. We're looking for a Technical Support Representative who combines sharp problem-solving skills with a commitment to delivering an outstanding customer experience-every time. In this pivotal role, you'll serve as the first point of contact for our customers-resolving issues, answering questions, and building long-term relationships that are rooted in trust and expertise. You'll play a critical part in ensuring seamless transactions, reducing friction, and reinforcing our reputation as a leader in the financial payments industry. What You'll Be Doing Customer Engagement & Support * Be the trusted voice on the other end of the line-fielding inbound calls, answering questions, and tackling billing, product, and service-related issues with professionalism and care. Ticket & Issue Management * Open, document, and close support tickets with speed and precision, ensuring timely follow-up and complete resolution of customer concerns. Relationship Building * Turn support interactions into relationship-building moments, maintaining professionalism while building loyalty through genuine rapport and trust. Clear, Empathetic Communication * Deliver thoughtful, clear, and respectful communication across all channels-ensuring every customer feels heard and supported. Technical Troubleshooting * Dive into payment tech challenges and service issues with confidence and creativity-offering solutions that work, fast. Data Integrity * Maintain accurate, up-to-date customer records in our CRM and service platforms to ensure seamless service continuity. Knowledge Sharing & Learning * Stay ahead of product updates and industry trends by working closely with leadership and team members-keeping your technical toolkit sharp and current. Customer Retention * Be a customer champion-turning challenging conversations into opportunities to exceed expectations and build lasting loyalty. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers) - [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)