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# Senior IT Support Analyst

- **Company:** Alight, Inc.
- **Location:** United States (Remote available)
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Amazon Web Services, Computing Platforms, Bug Tracking Systems, Cloud Computing, Elasticsearch, Monitoring of Systems, Microsoft SQL Server, .NET Core, Splunk, New Relic (SaaS), Appdynamics
- **Published:** June 12, 2026
- **Apply:** https://www.juju.com/job/00000000g7g9h8

## About the Role

* Demonstrate three years of experience with .NET core.

 * 4+ years of experience AWS or other Cloud provider experience required.

 * Possess in depth knowledge with system tools such as New Relic, Elasticsearch, App Dynamics, or Splunk required.

 * Demonstrate experience with SQL Server including writing complex ad-hoc queries.

 * Possess knowledge of ITIL and service-based delivery models with 7x24x365 operations.

 * Participate in a weekly on-call rotation which includes nights, weekends, and holidays.

 * Provide customer service to positively influence other team members and partners. Ability to clearly and concisely communicate across technical and non-technical audiences.

Flexible Working

## Description

The Support Analyst is responsible for 24X7 customer support for Leave of Absence Management software platforms, including troubleshooting and resolving incoming issues.

Responsibilities

 * Providing application support for proprietary Leave of Absence Management software products while adhering to Alight's established SLAs.

 * Troubleshooting incoming applications/products Incidents, and if appropriate, convert Incidents into internal defect tracking system and route individuals/groups for resolution.

 * Working with Development teams to provide information on defects and workflow for issues reported.

 * Utilizing monitoring systems and proactive measures to minimize unacceptable performance which may severely impact business processing.

 * Working closely with multiple Shared Services units to ensure end-to-end visibility and optimal tuning of alerts/notifications.

 * Acting as liaison between internal/external customers and resolution of requests/issues, working closely with Management organization.

 * Establishing partnerships with providers of server, storage, network, platform services, systems management, Incident, Problem, and Change Management.

 * Reviewing department metrics to identify trends in application defects and escalate appropriately.


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