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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HR Technology Manager - **Company:** AutoZone, Inc. - **Location:** Memphis, TN, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Access, Applicant Tracking Systems, Information Systems, Data Integrity, Human Resources Information System (HRIS), Software Deployment, Oracle Fusion Middleware, Systems Integration, HR Software, Data Management, Core HR - **Published:** June 23, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5897a17cf8b2faf0 ## About the Role * 7+ years of experience in HR Technology, HRIS, Information Systems, or related field * Demonstrated people management experience in a complex, operational environment * Experience supporting enterprise HR systems and high-volume transactional processes * Strong prioritization, organization, and time-management skills * Proven ability to communicate effectively with technical and non-technical audiencesHigh attention to detail and strong customer service orientation Preferred Qualifications: * Experience with Oracle Fusion Cloud HCM * Experience supporting recruiting or onboarding operations * Experience working with offshore or near-shore teams (Mexico preferred) * Exposure to system integrations, vendor management, or compliance-driven processes ## Description The HR Technology (HRIS) Manager leads the operational delivery, stability, and continuous improvement of AutoZone's HR technology ecosystem. This role owns the end-to-end execution and reliability of HRIS processes supporting more than 100k AutoZoners across Stores, Distribution Centers, and Store Support Centers spanning four countries. The position oversees both people and process, acting as a principal liaison between HR, Talent Acquisition, Recruiting Operations, Compliance, IT, and external vendors to ensure HR systems and integrations function accurately, consistently, and at scale. The Manager leads a bi-national operating model, with HR Technology leadership and governance based in the US and a HR Operations / Contact Center team located in Mexico responsible for high-volume recruiting and onboarding execution. Success requires strong operational discipline, communication, escalation judgment, and the ability to manage service delivery in a transaction-intensive environment. This role is expected to shift work from reactive execution to a structured, prioritized, and measurable operating model, while developing team capability, accountability, and readiness. People Leadership & Team Development * Lead, hire, train, coach, and develop HR Technology team members, fostering accountability, ownership, and professional growth * Provide functional direction and operational oversight to Recruiting Operations / Contact Center teams in partnership with local leaders * Establish clear expectations for quality, turnaround time, escalation handling, and service consistency * Conduct regular 1:1s, workload planning, and development conversations * Coordinate and balance competing priorities across tickets, inboxes, escalations, and project work * Promote cross-training and knowledge sharing to ensure coverage during peak hiring and seasonal volume surges * Collaborate effectively with teams in Mexico, demonstrating cultural awareness and strong operational partnershipRemain adaptable in environments with shifting priorities, deadlines, and hiring demands Operational Leadership & Service Delivery * Oversee daily operation of recruiting-related HRIS support, including candidate processing, offer management, preboarding, background checks, and I-9 workflows * Serve as the primary US-based escalation point for complex or high-impact recruiting system issues * Manage intake, prioritization, and execution of work across production support, enhancements, and minor projects * Establish service standards for responsiveness, accuracy, and escalation resolution * Ensure system changes meet readiness, testing, and validation standards prior to production deployment * Monitor volumes, backlog, and throughput across recruiting support channels and adjust priorities as needed * Identify recurring issues and partner with HRIS, IT, or Talent Acquisition to drive sustainable fixes * Maintain a strong customer-service mindset while balancing operational risk and compliance requirements HR Technology Scope & Systems Oracle Fusion Cloud HCM , including: · Modules: Recruiting & Recruiting Booster, Core HR (with Journeys and Surveys expansion), Absence Management, Payroll, Talent and Compensation · Countries: United States, Mexico, Brazil, India Recruiting Operations & High-Volume Hiring Configuration and Support: * Career site and application workflows * Applicant tracking and candidate phase management * Offer creation, correction, cancellation, and resend processes * Background screening and work authorizationForm I-9 and onboarding state and federal form compliance Additional Integrations & Vendors: * Syniverse SMS (with planned WhatsApp enablement) * eQuest job board distributionThird-party background screening and compliance vendors Process, System, & Data Management * Oversee configuration, access, security, and personalization of HR systems * Ensure data integrity by identifying errors, anomalies, and downstream impacts * Coordinate system upgrades, quarterly releases, fixes, and enhancements * Manage testing activities, including test design, execution, and validation of end-user impact * Ensure recruiting support workflows are documented, standardized, and consistently followed * Translate technical concepts into clear, actionable guidance for non-technical stakeholders * Educate users on HRIS functionality and self-service featuresEnsure compliance with data privacy, audit, and security requirements Collaboration & Change Management * Partner closely with HR, Talent Acquisition, Store Ops Process Improvement, Distribution Centers, Compliance, Legal, and IT * Communicate clearly and consistently with stakeholders across regions and functions * Support adoption of system changes delivered via quarterly releases and targeted enhancementsBalance near-term operational demands with longer-term improvement initiatives ## Related Videos - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [HR Tech and AI Trends and Where You Can Start](https://www.wearedevelopers.com/videos/1468-hr-tech-and-ai-trends-and-where-you-can-start) - [Exploring 5 Key Applications of AI Abundance with Blockchain Assurance](https://www.wearedevelopers.com/videos/971-exploring-5-key-applications-of-ai-abundance-with-blockchain-assurance) - [Get Your Stack Together: Building the Right Recruiting Tech](https://www.wearedevelopers.com/videos/1295-get-your-stack-together-building-the-right-recruiting-tech) - [Is HR dead? The Bold Future of HR Tech](https://www.wearedevelopers.com/videos/1290-is-hr-dead-the-bold-future-of-hr-tech) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Should Tech Managers Be Developers First? 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