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# Service Engineer (2nd Line)

- **Company:** Advanced Resource Managers
- **Location:** London, UK
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Data Analysis, Microsoft Azure, Microsoft Online Services, Cloud Computing, VMware ESX Servers, Hyper-V, Live Connect (Windows), Microsoft Servers, Microsoft SQL Server, Network Configuration and Change Management, Red Hat Enterprise Linux, Virtualization Technology, Juniper, Wsus, Cisco
- **Published:** May 27, 2026
- **Apply:** https://www.apply4u.co.uk/jobs/x/37402378/

## About the Role

Knowledge of public safety technologies
First and/or second line support in an enterprise / Cloud based environment
Incident management and problem resolution experience
Microsoft operating platforms, including Microsoft cloud-based services (Azure)
Microsoft SQL Server deployment and management ideally
WAN/LAN hardware, configuration and management
Microsoft MTA or MCSA, Juniper, Cisco & Dell qualified ideally
Azure fundamentals (AZ900) Security and compliance (SC900) qualified ideally
Virtualisation (ESXI/HyperV/Virtualisation)
Technologies: MS Server 2019/22, Redhat Linux, AD and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network config and Management, WSUS, /UXMS
Hardware: Cisco LAN/WAN switches, Dell /Fujitsu/HP Server and user devices, Dell/Fujitsu/HP Server and SAN
Knowledge of ITIL processes in a support environment
Telecommunications systems experience (telephony/ Radio integration)

## Description

A market leading public safety client of ours who provides bespoke solutions to a variety of emergency services customers across the UK is currently in the market for a Customer Service Engineer. As a Customer Service Engineer, your role is all about providing exceptional second line technical support to a number of their UK based customers.

You are responsible for the technical implementation and maintenance of their Control Room Solutions and will use a broad range of systems and technologies across multiple domains and technologies to do this. You will report to the Lead Customer Service Engineer and work with both the Service Engineering team in the UK and the wider Service Engineering teams in Vienna and Turin.

Your Main Responsibilities

Communicating with & responding to customers about technical service incidents, events and requests.
Analysing and diagnosing errors and faults
Proactively drive incidents through to resolution
Collaborate with the engineering teams, in the UK, Vienna and wider global organisation to manage new services into live, decommission service and defect management
Technically delivery of change requests into live services
Collaborating with Product Management team on continuous product improvement based on customer feedback
Site acceptance testing


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