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# IT Field Support Technician

- **Company:** ElevaIT Solutions LLC
- **Location:** Painted Post, NY, United States
- **Salary:** $41,600.0 - $44,554.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Adobe Creative Cloud, VoIP, Cisco Systems VPN Client, Command Prompt, IT Management, Virtual Private Networks (VPN), Microsoft Office, Citrix Systems, Windows PowerShell, Security Software, Servicenow
- **Published:** June 23, 2026
- **Apply:** https://www.careerjet.com/jobad/usf478301829c780fba123c3d4867253bb

## About the Role

* 1+ year of hands-on IT support experience - field tech, help desk, or desktop support
 * Working knowledge of Windows OS, especially Windows 11
 * Basic Command Prompt and PowerShell experience
 * Comfortable working directly with end users in a corporate, professional environment
 * HS Diploma or GED required; Associate's degree a plus

Bonus If You Have

 * CompTIA certifications (A+, Network+, Server+, Cloud+, or similar)
 * Hands-on experience with ServiceNow, Citrix, or enterprise VPN tools
 * Background in device lifecycle management or IT asset tracking

## Description

Painted Post, NY | Onsite
Schedule
Monday Friday, 8:00 AM 5:00 PM (some flexibility may be required)
Top 3 Skills

 * Windows 11 deployment and hands-on end-user support
 * Hardware troubleshooting and endpoint management beyond basic imaging
 * Enterprise IT tools: Active Directory, ServiceNow, Cisco VPN, Citrix

What You'll Do

 * Resolve hardware, software, and connectivity issues for end users - in person and remotely
 * Deploy and configure Windows 11 systems and standard corporate hardware
 * Manage Active Directory accounts and user access requests
 * Troubleshoot Cisco VPN, Citrix, and multi-browser connectivity issues
 * Install and configure Office 365, Adobe products, and endpoint security software
 * Handle printer/driver installs, device imaging via USB/PXE, and hardware asset tracking
 * Support IP telephony setup and basic corporate mobile device requests
 * Log, track, and resolve service tickets through ServiceNow
 * Perform equipment moves, physical setups, and occasional light travel to nearby sites
 * Collaborate across IT teams and contribute to technical roundtables


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