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# EHR Support Technician

- **Company:** Behavioral Health Services North Inc
- **Location:** Plattsburgh, NY, United States
- **Salary:** $53,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Configuration Management, Crystal Reports (Reporting Software), Microsoft Office
- **Published:** June 16, 2026
- **Apply:** https://www.juju.com/job/00000000g8onmk

## About the Role

+ Computer skills ( e.g. Microsoft Office Suite or other applications)

 + Strong verbal and written communication skills and comfortable presenting to audiences

 + Ability to take initiative and manage multiple detailed tasks in a fast paced and dynamic environment

 + Healthcare work experience

 + Experience with Crystal Report writing

 + User experience or familiarity of myAvatar a plus

## Description

+ Manage, gather and document business requirements based upon program requirements and known system functionality

 + Manage creation of new forms and processes within Avatar.

 + Work with programs to achieve business objectives

 + Manage development of process improvement opportunities and efficiencies

 + Manage development of documentation for best practices in methodology

 + Perform testing as necessary; ensuring proper configuration management and change control processes

 + Manage training, coaching, guiding and mentoring Avatar Users

 + Manage identifying, resolving and report solution status, analyze data to determine configuration readiness

 + Aggregate data across multiple systems to create reports, dashboards, etc. to be used to make informed business decisions

 + Other duties as assigned.


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