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# Production Support Analyst /Developer

- **Company:** VALCAN IT, INC.
- **Location:** United States (Remote available)
- **Contract:** Temporary contract
- **Skills:** Data Analysis, CA Workload Automation Ae, Job Scheduling, Oracle SQL Developer, PL-SQL, Data Management, Control M
- **Published:** June 16, 2026
- **Apply:** https://www.dice.com/job-detail/fd090292-1ce4-4dc0-9366-ec88f76e5ab6

## About the Role

Experience with job scheduling tools (Control-M / Autosys preferred).

## Description

Seeking an experienced Production Support Analyst to provide L2/L3 support for Eagle STAR (Performance & Reporting) and Eagle PACE (Data Management) applications within an investment management
Support, stakeholder communication, and Eagle STAR/PACE development activities. The position is focused on approximately 70% production support and 30% Eagle STAR/PACE development., Monitor, analyze, and resolve production incidents within SLA.
Perform root cause analysis (RCA) for recurring and systemic issues.
Provide functional and technical troubleshooting for Eagle STAR and Eagle PACE.
Strong hands-on experience with:
Eagle STAR (Performance, Reporting)
Eagle PACE (Data workflows, Security Master, Pricing, Transactions, Ratings)
Oracle SQL / PL-SQL for data analysis and troubleshooting


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