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# TELECOMMUTE Clinical Service Desk Helpdesk Associate

- **Company:** NTT DATA, Inc.
- **Location:** Halifax, VA, United States (Remote available)
- **Salary:** $58,240.0 - $64,480.0
- **Contract:** Permanent contract
- **Skills:** Cerner, Multi-Factor Authentication, Meditech
- **Published:** June 16, 2026
- **Apply:** https://www.dice.com/job-detail/a0fc042b-7700-46de-a96b-57cd2fcc5a69

## About the Role

* Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
 * Minimum of 1 year of technical troubleshooting experience
 * High school diploma or equivalent required

Preferred Skills:

 * Experience in a call center environment
 * Demonstrate a service philosophy in all interactions with clinicians and colleagues
 * Effective communication and interpersonal skills
 * Proficient typing and English language skills (both verbally and in writing)
 * Strong listening capabilities to fully understand caller''s needs / requests
 * Exceptional ability to work optimally in a fast-paced environment

## Description

NTT DATA''s Client is seeking a Helpdesk Associate to join their Clinical Service Desk team. This position will have the opportunity to work from home / remotely in Halifax. This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365

 * Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
 * Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
 * Responsible for driving resolution of incidents on a 24/7 desk
 * Read text on computer screens for the duration of the shift
 * Remain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaks
 * Ensure a quiet, private workspace with high speed, wired internet
 * Travel up to 10% of the time, if required
 * Lift up to 25 lbs. if needed for equipment setup
 * Have a working cell phone for manager communication and Two-Factor Authentication


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