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# Application Support Engineer

- **Company:** Robert Half
- **Location:** Alburtis, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Application Performance Management, Business Software, Software as a Service, Regression Testing, Enterprise Software Applications, Warehouse Management Systems, Software Troubleshooting, Information Technology
- **Published:** June 16, 2026
- **Apply:** https://www.juju.com/job/00000000g8n4pu

## About the Role

* Contribute to change management activities, issue trend analysis, and initiatives aimed at improving stability and reducing recurring incidents. Requirements * 3-5 years of experience supporting SaaS-based and enterprise business applications.

 * Background working in a distribution or manufacturing environment.

 * Hands-on experience with application support, incident management, problem management, and change management practices.

 * Familiarity with third-party software vendors, support portals, and case management processes.

 * Working knowledge of WMS systems or WMS applications and related business workflows.

 * Strong troubleshooting, communication, and user support skills across technical and functional issues.

 * Bachelor's degree in Information Technology, Supply Chain Management, or a related discipline preferred; equivalent experience will also be considered. Technology Doesn't Change the World, People Do.®, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

* Deliver front-line and intermediate support for a portfolio of SaaS and enterprise applications, responding to incidents and service requests in a timely manner.

 * Investigate application issues, determine underlying causes, and drive resolution while meeting established service expectations.

 * Route complex technical problems to appropriate internal specialists or software providers and oversee progress through final closure.

 * Process user requests related to application access, permissions, configuration changes, onboarding, offboarding, and role updates.

 * Guide end users on system functionality, recommended workflows, and effective use of supported applications.

 * Coordinate with software vendors on support tickets, product updates, patches, and release-related activities.

 * Conduct impact reviews, assist with regression testing, and confirm application performance after system updates or releases.

 * Create and maintain support documentation, knowledge resources, and operational procedures to strengthen service consistency.


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