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# Jr IT Support Analyst

- **Company:** D&H Distributing
- **Location:** Harrisburg, PA, United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Microsoft Windows, Computer Literacy, Networking Basics, ServiceNow IT Service Management, Peripherals
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/8dab9e34-fb39-4c2a-899c-7b80df2b8347

## About the Role

* Knowledge of Microsoft Excel and/or other analytical software.
 * Keen desire to learn & increase knowledge in hardware support.
 * Good written and verbal communication skills.
 * Follow a process or procedures with guidance or instruction.
 * Team-player attitude.
 * Meticulous attention to detail.
 * Willingness and ability to learn new technologies.

EDUCATION and/or EXPERIENCE

 * Education
 + Computer training Certificate or some Technical School preferred.
 * Experience
 + 0-1 years of customer service experience.
 + 0-1 years of help desk or technical support experience.

## Description

Technology Service Center (TSC) responsibilities include: Support for day-to-day ticket management and service requests; end-user support of systems and applications; incident escalation and tracking. The Technology Service Center position is accountable for addressing end-user issues in a timely manner, first call resolution (FCR), and incident assignment and submission., * Provide phone support, onsite, and remote end-user client support (Windows).

 * Provide equipment and cabling support, onsite and at our Distribution Centers.
 * Install and teardown IT equipment as needed onsite and at our Distribution Centers.
 * Utilize ServiceNow ticketing system to create, assign, triage and determine escalation path.
 * Investigate and troubleshoot applications, operating systems and peripherals.
 * Deploy and maintain computer, IP phone, scanner, and other peripherals.
 * Basic network printing support.
 * Ensure the asset management library is accurate.
 * Assist with boxing and shipping of equipment.
 * Other responsibilities as assigned.
 * Travel to DCs as needed.


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