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# IT Support Technician

- **Company:** Reach Plc
- **Location:** Bethlehem, PA, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple Mac Systems, Software Applications, Disaster Recovery, Information Technology Operations, Networking Hardware, Internetworking, Microsoft Office, Remote Desktop Services, TeamViewer, User Accounts
- **Published:** June 24, 2026
- **Apply:** https://www.dice.com/job-detail/2c8daf8c-a48c-4467-acea-f6f849efdbf5

## About the Role

* Bachelor's degree in related field or an equivalent level of experience
 * 0-2 years of previous Help Desk support experience
 * Strong problem-solving and critical thinking abilities
 * Familiarity with Microsoft Office Suite, Windows, and MacOS operating systems
 * Experience with remote desktop support tools such as RDP or TeamViewer
 * Experience managing user accounts in Google Workspaces
 * Basic understanding of network principles
 * Ability to completely follow help desk and IT operations best practices such as security, storage, data protection, and disaster recovery protocols
 * IT industry certifications - preferred, but not required (A+, Sec+, Net+, MCSA)

What does high performance look like?

 * Ability to completely follow helpdesk and IT operations best practices such as security, storage, data protection, and disaster recovery protocols
 * Ability to work effectively and efficiently in a high-volume, fast-paced environment
 * Effectively prioritize tasks based on the level of severity
 * Ability to work independently and as part of a team

## Description

We are looking for an IT Support Technician (Tier 1) to support the technical operations and employees located at our warehouse in Bethlehem, PA. Your role will ensure that client systems are running efficiently by performing updates and maintenance tasks on hardware and software and resolving technical problems. You will also provide technical support and guidance to end-users by following in-place IT policies and procedures.

This is a full-time role and will work a fully in-office schedule based in Bethlehem, PA. Schedule is Saturday - Tuesday- four, 10hr shifts.

What is a day in the life of an IT Support Technician?

 * Respond to and resolve help desk requests through tickets, emails, chat, and phone calls
 * Properly escalate complex issues to the Senior IT team
 * Set up and remove accounts in compliance with IT policies and procedures
 * Provide technical support by utilizing remote desktop software, such as TeamViewer
 * Ensure security through established access controls and procedures
 * Troubleshoot networking hardware and internet connectivity
 * Troubleshoot hardware and software errors by running diagnostics, performing, and documenting resolutions
 * Resolve tickets quickly and efficiently to meet in-place SLA policies
 * Perform desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions


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