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# IT Support Technician

- **Company:** Icon Clinical Research, Inc
- **Location:** Liberty, MO, United States
- **Salary:** $58,240.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Microsoft Outlook, Business Systems, Issue Tracking Systems, Microsoft Office, Information Technology
- **Published:** June 24, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=03cf5506640f8587

## About the Role

Do you have experience in Word embeddings?, Do you have a Associate's degree?, * Previous experience in a Help Desk, Desktop Support, IT Support, or Technical Support role.

 * Working knowledge of Microsoft Office applications and Windows operating systems.
 * Experience troubleshooting hardware and peripheral devices.
 * Strong problem-solving and analytical skills.
 * Excellent communication and customer service abilities.
 * Ability to document technical issues accurately and maintain support records.
 * Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

 * Associate degree or technical certification in Information Technology or a related field.
 * Experience with ticketing systems and IT service management processes.
 * Familiarity with Active Directory and basic network troubleshooting.

## Description

We are seeking an IT Support Technician I to provide first-level technical support to end users and ensure the smooth operation of IT systems and equipment. This role is responsible for troubleshooting hardware and software issues, supporting Microsoft Office applications, maintaining IT equipment, and assisting with day-to-day help desk operations. The ideal candidate will have strong problem-solving skills, excellent customer service abilities, and experience supporting business technology environments., * Provide first-level help desk support for end users, resolving technical issues in a timely manner.

 * Troubleshoot and support Microsoft Office applications, including Word, Excel, Outlook, and related tools.
 * Diagnose and resolve hardware issues involving laptops, monitors, printers, and other IT equipment.
 * Assist with the setup, configuration, deployment, and basic maintenance of technology assets.
 * Document support requests, troubleshooting steps, resolutions, and recurring issues.
 * Support business systems and contribute to ongoing process improvement initiatives.
 * Escalate complex technical issues to appropriate support teams when necessary.
 * Maintain a high level of customer service while supporting internal users.


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