> Markdown version of [/jobs/ext/623175-network-operation-center-noc-level-i-voice-engineer](https://www.wearedevelopers.com/jobs/ext/623175-network-operation-center-noc-level-i-voice-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operation Center (NOC) Level I Voice Engineer - **Company:** The Job Network - **Location:** Schaumburg, United States - **Experience:** Starter - **Salary:** $40,000.0 - $55,000.0 - **Contract:** Permanent contract - **Skills:** Configuration Management, Cyber Security, Graphical Data Display Manager, Networking Hardware, OSI Models, Networking Basics, Network Monitoring, Public Switched Telephone Networks, Wide Area Networks, Juniper, Information Technology, Wikis, Cisco - **Published:** June 19, 2026 - **Apply:** https://www.dice.com/job-detail/cebfe16f-6887-49db-9057-a3d19fe23608 ## About the Role * Associate's degree in Information Technology, Computing or other relevant area of study or equivalent work experience * Cisco Certifications: CCNA, CCVP or CCNP/DP are desired PREVIOUS GENERAL WORK EXPERIENCE * 0-2 years previous technical support experience * Previous direct client interface desired BUSINESS SKILLS REQUIRED * Work well in a busy team, being quick to learn and able to deal with a wide range of issues * Strong analytical skills and able to collate and interpret data from various sources * Ability to assess and prioritize faults and respond or escalate accordingly * Ability to multi-task and prioritize work appropriately * Good self-awareness - understanding skill/knowledge and when to escalate * Actively seeks out tasks that help develop skills and knowledge * Ability to work on own initiative * Actively seeks ways of improving existing systems and processes * 'Can do' attitude with flexible and adaptable approach to problem solving * Co-operate with other teams. Actively encourage strong working relationships with other teams * Diplomatic, consultative and professional client interactions while working through resolutions * Clear and concise communication * Diligence and attention to detail TECHNICAL EXPERTISE REQUIRED * Knowledge of networking devices and/or applications is required * Basic network diagnostic skills * Knowledge of the OSI model, switching and internet routing technologies * Knowledge of network monitoring tools and protocols * Knowledge of analyzing system and network performance using monitoring and graphical data ## Description The Network Operation Center (NOC) Level I Voice Engineer provides technical support to clients enrolled in our managed services offering. Specifically, the engineer: NOC engineers provide a highly diverse range of duties within our NOC and are required to ensure they support our customers in a timely, co-operative and professional manner. We interact frequently with vendor technical support, Telco service companies, and end-customer technical teams which requires clear and concise communications. NOC engineers work in partnership with our internal engineering team transitioning new clients into our NOC support center and must ensure a good overall understanding of the client systems and networks. This is a 7/24/365 high volume technical support center that supports clients with extensive national and international presence., * Manage and maintain the Monitoring Management Systems, Performance Management Systems, Configuration Management Systems * Fault handling and escalation (identifying and responding to faults on Managed devices and Carrier PSTN/WAN) * Addressing customer service requests/trouble tickets including fault resolution, configuration change requests, upgrade requests and MACD requests * Managing and coordinating 3^rd party suppliers (Cisco, Juniper and WAN/PSTN Carriers) on handling escalated issues through to resolution * Maintenance of WIKI and technical documentation (for NOC) of processes and procedures used throughout normal operations * Continued self-development with regards to technical knowledge particularly with regards to Cisco architecture and platforms * Acknowledge and adhere to NDS information security program policies and practices as well as accountable for all information security responsibilities specific to this role as defined in the program. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Living Documentation That Can't Die](https://www.wearedevelopers.com/videos/2025-living-documentation-that-can-t-die) - [Your Infrastructure Is Not a Playground: AI Agents for Infra Done Right](https://www.wearedevelopers.com/videos/2084-your-infrastructure-is-not-a-playground-ai-agents-for-infra-done-right) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [The Impact of AI on Game Development and the Industry](https://www.wearedevelopers.com/videos/100297-the-impact-of-ai-on-game-development-and-the-industry) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)