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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Implementation Specialist 2, Catholic - **Company:** Pushpay, Inc. - **Location:** Redmond, WA, United States (Remote available) - **Experience:** Experienced - **Salary:** $67,500.0 - $78,489.0 - **Contract:** Permanent contract - **Skills:** Software as a Service, Salesforce.Com - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=388edbf1a92b2616 ## About the Role Do you have experience in SaaS platforms?, Do you have a Bachelor's degree?, * BA/BS Degree * 3+ years of working in SaaS onboarding and implementation, or as a Customer Success Manager. * Excellent verbal and written communication skills. * Ability to identify, critique, suggest, and implement intelligent changes to the clients and business optimization processes. * Strong problem resolution skills - proven ability to engage and interact with internal teams to resolve client issues. * Desire to work in a startup environment, with proactive mindset and minimum need for supervision. * Experience with CRM software (e.g. Salesforce). * Ability to prioritize and manage workload to meet deadlines. * Ability to manage multiple, concurrent client relationships. * Well-organized and strong work ethic. * Ability to anticipate change and adjust priorities accordingly. * Understanding of key drivers of success for Catholic parishes. * Understanding of industry culture, products, and services. * Excellent eye for detail - ability to create accurate and high quality pieces of work. * Not required: Bilingual in Spanish; ability to translate verbal and written communication, and speak to customers in Spanish. ## Description The Implementation Specialist II will manage the onboarding of customers in all segments by successfully implementing the Pushpay product suite. The right individual provides a distinctive post sale service that makes Pushpay the market leader and preferred choice for digital giving in the non-profit space. This individual possesses a passion for customer satisfaction, obsession for accuracy, a blend of technical and customer-interaction skills, a drive for excellence, can effectively navigate objections, and has what it takes to deliver results., * Project manage the onboarding and implementation of Catholic customers, manage a pipeline, and meet or exceed KPI's. * Become an expert in the Pushpay product suite and set appropriate expectations with the customer. * Deliver results, provide high quality customer interactions, drive product adoption, and effectively manage multiple/simultaneous implementations. * Coordinate with Product, Service Delivery, and Customer Success teams to execute on implementation. * Build and effectively execute account plans and strategies unique to each account. * Regularly review assigned accounts to highlight key results, analyze metrics, demonstrate value, and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Pushpay services. * Help develop existing customer relationships with the company; in-line with the company service process and ensure maximum customer retention is achieved. * Maintain knowledge of market conditions and competitive activities. * Achieve monthly, quarterly, and annual goals and provide accurate, timely reports and forecasts as needed for management. * Receive direction from the VP, Director of Implementation, and guidance from Customer Success Team Leads. ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Beyond the Hype: Building Trustworthy and Reliable LLM Applications with Guardrails](https://www.wearedevelopers.com/videos/1594-beyond-the-hype-building-trustworthy-and-reliable-llm-applications-with-guardrails) - [Recruitment Reinvented: Bold strategies and the $10K signing incentive](https://www.wearedevelopers.com/videos/1068-recruitment-reinvented-bold-strategies-and-the-10k-signing-incentive) - [Fleet Management - Reinvented](https://www.wearedevelopers.com/videos/473-fleet-management-reinvented) - [Strategies to accelerate SaaS Application Development](https://www.wearedevelopers.com/videos/1078-strategies-to-accelerate-saas-application-development) - [The Rise of Reactive Microservices](https://www.wearedevelopers.com/videos/494-the-rise-of-reactive-microservices) ## Related Articles - [Spanish Business Culture and Etiquette](https://www.wearedevelopers.com/magazine/353-spanish-business-culture-and-etiquette) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Remote Jobs](https://www.wearedevelopers.com/magazine/255-best-paying-remote-jobs) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)