> Markdown version of [/jobs/ext/623302-tier-2-technical-support](https://www.wearedevelopers.com/jobs/ext/623302-tier-2-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Tier 2 Technical Support - **Company:** CoCard Business - **Location:** Roseville, CA, United States - **Experience:** Experienced - **Salary:** $49,920.0 - $66,560.0 - **Contract:** Permanent contract - **Skills:** ASP.NET, Microsoft Windows, Active Directory, Application Programming Interfaces (APIs), Amazon Web Services, Software Applications, Computing Platforms, Microsoft Azure, Software as a Service, Databases, Data Validation, Dynamic Host Configuration Protocol, Domain Name System (DNS), Payment Systems, Monitoring of Systems, Internet Information Services (IIS), Issue Tracking Systems, Virtual Private Networks (VPN), Log Analysis, Microsoft Office, Microsoft Software, Microsoft SQL Server, Windows Servers, Network Connections, Routing, Windows PowerShell, SQL Stored Procedures, SQL Databases, TCP/IP, Web Applications, Web Services, Wireless Networks, Network Routers, Computer Networking Systems, Firewalls (Computer Science), Database Backup, Restful APIs, ASP.NET Applications, Api Management - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=f2857aff90b0043a ## About the Role Do you have experience in Wireless networking?, Candidates must demonstrate a strong working knowledge of the following areas: Microsoft Technologies * Windows 10 and Windows 11 administration and troubleshooting * Windows Server administration * Microsoft IIS (Internet Information Services) * Active Directory * Group Policy Management * Microsoft Office 365 Administration Database Technologies * Microsoft SQL Server * SQL query development and troubleshooting * Database backup and recovery concepts * Data validation and reporting * Stored procedures and basic database performance analysis, * 3-5+ years of Tier 2 Technical Support, Systems Administration, or Application Support experience. * Strong troubleshooting and analytical skills. * Experience supporting business-critical software applications. * Ability to read logs and diagnose application-level issues. * Excellent written and verbal communication skills. * Ability to prioritize and manage multiple technical issues simultaneously. * Experience working in a fast-paced technology or fintech environment preferred. Preferred Qualifications * Experience within the payment processing, fintech, banking, or POS industries. * Microsoft certifications. * CompTIA A+, Network+, Security+, or equivalent certifications. * Experience supporting SaaS platforms. * Bilingual (Spanish) is a plus. ## Description CoCard Business is seeking an experienced Tier 2 Technical Support Engineer to provide advanced technical support for our payment processing, POS, software, and infrastructure environments. This role serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 Support. The ideal candidate possesses strong experience supporting Windows-based environments, Microsoft SQL Server databases, IIS web servers, ASP.NET applications, networking infrastructure, and payment technology platforms. This individual will work closely with Operations, Development, Product, and Customer Success teams to diagnose, troubleshoot, and resolve technical issues affecting merchants and internal systems. This is a hands-on technical role requiring strong analytical skills, excellent troubleshooting abilities, and a passion for solving complex technical challenges., Advanced Technical Support * Serve as the escalation point for Tier 1 support technicians. * Troubleshoot and resolve complex software, hardware, database, and network-related issues. * Perform root cause analysis and implement long-term corrective actions. * Support payment processing applications, POS systems, integrated software platforms, and merchant-facing solutions. * Analyze application logs, system logs, and performance metrics to identify issues. * Work directly with customers, partners, and internal teams to resolve technical incidents. Systems Administration & Infrastructure Support * Support and maintain Windows Server and Windows workstation environments. * Configure and troubleshoot Active Directory, user permissions, group policies, and system access. * Monitor system performance and identify opportunities for optimization. * Troubleshoot network connectivity, VPN, firewall, DNS, DHCP, and routing issues. * Support cloud-hosted and on-premise environments. Application & Database Support * Support web-based applications hosted in Microsoft IIS environments. * Troubleshoot ASP.NET applications and web services. * Analyze application errors and coordinate with development teams for bug resolution. * Execute SQL queries for troubleshooting, reporting, and data validation. * Assist with database maintenance, performance analysis, and issue resolution. * Investigate application integrations and API-related issues. Documentation & Process Improvement * Create and maintain technical documentation, knowledge base articles, and troubleshooting guides. * Document root cause findings and resolution procedures. * Assist in developing support standards, workflows, and escalation procedures. * Identify recurring issues and recommend process improvements. On-Call Support * Participate in after-hours and weekend on-call rotations. * Respond to critical production incidents and system outages. * Coordinate incident response and communication during major service interruptions., * ASP.NET Framework applications * ASP.NET 4.5/4.8 environments * Web application troubleshooting * API integrations and web services * Application log analysis Networking * TCP/IP * DNS * DHCP * VPN Connectivity * Firewalls * Routers and Switches * Wireless Networking Additional Technologies Preferred * PowerShell scripting * REST APIs * Azure or AWS environments * Remote monitoring and management tools * CRM and Ticketing Systems * POS and payment processing platforms ## Related Videos - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [Building Multi-Tenant ASP.NET Core Applications: Best Practices and Real-World Solutions](https://www.wearedevelopers.com/videos/1552-building-multi-tenant-asp-net-core-applications-best-practices-and-real-world-solutions) - [Creating a routing app with Google Maps API from scratch](https://www.wearedevelopers.com/videos/831-creating-a-routing-app-with-google-maps-api-from-scratch) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [APIs and Architecture for scaling omnichannel payments](https://www.wearedevelopers.com/videos/90-apis-and-architecture-for-scaling-omnichannel-payments) - [A Technical Introduction to Bitcoin's 2nd Layer- The Lightning Network](https://www.wearedevelopers.com/videos/15-a-technical-introduction-to-bitcoin-s-2nd-layer-the-lightning-network) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies)