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# INFORMATION TECHNOLOGY SPECIALIST II

- **Company:** Maestro, LLC
- **Location:** Albany, NY, United States
- **Salary:** $55,807.0 - $64,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Backup Devices, Azure Active Directory, Software Engineering, Wi-Fi Technology, Information Technology, User Accounts
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=824dbcd9745776be

## About the Role

Do you have experience in Technical user customer support?

## Description

We are seeking a skilled and proactive Level 2 Technical Support Specialist to join our municipal IT team. This role serves as a critical escalation point for technical issues and plays a key role in maintaining the digital infrastructure that supports our community services across multiple, Technical Support & Customer Service

 * Provide exceptional customer service while answering phones and assisting users both

remotely and in person.

 * Travel to multiple municipal and library locations to provide on-site technical assistance.
 * Create and manage helpdesk tickets to ensure all issues are tracked, prioritized, and resolved

efficiently.

 * Act as the Tier 2 escalation point for complex hardware and software issues, including system

crashes and BSOD diagnostics.

 * Manage and maintain user accounts and security groups within Active Directory and Azure AD/

Library & Infrastructure Support

 * Support public-facing computers across four library locations, ensuring system integrity using

Deep Freeze to facilitate nightly reboots.

 * Lead the physical setup and configuration of Wi-Fi networking at multiple locations to ensure

reliable connectivity.

 * Execute advanced PC deployment tasks: creating/deploying system images, performing profile

migrations/backups, and mapping network drives.

 * Support a diverse portfolio of department-specific applications (Public Works, Finance, Public

Safety, etc.).

Pay: $55,807.30 - $64,000.00 per year


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