> Markdown version of [/jobs/ext/623354-it-support-specialist](https://www.wearedevelopers.com/jobs/ext/623354-it-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - **Company:** Hinman, Howard & Kattell, LLP - **Location:** Binghamton, NY, United States - **Experience:** Experienced - **Salary:** $47,840.0 - $56,160.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Antivirus Softwares, Microsoft Outlook, Issue Tracking Systems, Microsoft Office, System Center Configuration Manager, Microsoft PowerPoint, Remote Administration, Software Engineering, Peripherals, Hardware Infrastructure, User Accounts - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=48588cbd16a7117d ## About the Role Do you have experience in Office experience?, Do you have a High school diploma or GED?, * High School degree required * 3+ years minimum office and\or technology experience * Network+ Certification desired * SCCM experience desired * A+ Certification desired but not mandatory * Strong critical thinking skills * Basic knowledge of Microsoft Office (Word, Outlook, PowerPoint and Excel) * Excellent oral and written communication skills * Ability to prioritize and quickly resolve issues * Desire to acquire a deeper technical understanding * Customer service oriented at all times * Organized and detailed oriented * Works well in a fast-paced task driven environment * Problem-solver * Proactive * Team-player * Travel to branch office locations required as needed. * Ability to work nights and/or weekends as needed. ## Description This is a position for a customer service-focused professional providing technical support to end users in an in-office professional environment. The candidate for this position will demonstrate strong critical-thinking skills, a calm and service focused demeanor and the ability to manage multiple priorities under stress. * Leverage knowledge and experience to execute troubleshooting solutions when investigating unresolved issues; Diagnostic testing- using remote control tools to assume controls of a user's system. * Utilize the Ticketing System queue to ensure all tickets are completed in a timely manner. * Maintain knowledge of fundamental operations of relevant software, hardware and other equipment. * Timely escalation via email and verbal of unresolved incidents/requests to the proper level or application/systems support teams as needed. * Identify and escalate situations requiring urgent attention. * Stay current with system information, changes and updates. * Knowledge of relevant call tracking applications. * Contact vendors to place orders., request support and follow up on same. * Administer, configure and provide Level I troubleshooting for telephone system. * Help end users with printer setup and basic printing troubleshooting needs. * Assist end users with corporate assigned mobile devices issues, setup and configuration. * Work on data center hardware/software issues on an assigned or as needed basis. * Maintain updates to the supply inventory. * Ability to support remote and traveling users in a "hands-off" capacity via remote login and phone. * Prepare\Deploy computers/workstations with all of the necessary hardware and software components, and creates user accounts (as needed). * Support the operation and setup of the workstations, printers, servers and network. * Monitoring of Anti-Virus System and System Alerts. * Support the operation of computer peripherals such as scanners, faxes, switches, wireless routers and mobile devices. * Document re-occurring problems and identify the root cause to find solutions. * Regular and reliable attendance. * Work overtime on an as needed basis. * Other duties as assigned. ## Related Videos - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Coffee with Developers - Babette Wagner](https://www.wearedevelopers.com/videos/1223-coffee-with-developers-babette-wagner) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Quick guide: How to write a Software Developer CV](https://www.wearedevelopers.com/magazine/37-quick-guide-how-to-write-a-software-developer-cv) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)