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# End User Computing Technician

- **Company:** IQVENTURES CORPORATE, LLC
- **Location:** Fort Lauderdale, FL, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Issue Tracking Systems, IP Addressing, Virtual Private Networks (VPN), Microsoft Office, System Center Configuration Manager, User Environment Management, Peripherals, Information Technology
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=f7a8f397234ff6e0

## About the Role

Do you have experience in Teamwork?, * Experience supporting Windows and Mac environments, including hardware and peripherals

 * Strong troubleshooting skills across software and operating systems
 * Excellent customer service and communication skills, especially in face-to-face interactions
 * Strong attention to detail, organization, and documentation skills
 * Working knowledge of technologies such as:
 * Active Directory & Azure
 * SCCM, VPNs, Office 365
 * IP addressing basics & PXE imaging
 * Prior experience in a Help Desk or IT Support role
 * Hands-on experience with ticketing systems and managing escalations
 * Ability to perform Tier 1 & Tier 2 troubleshooting
 * Self-motivated with the ability to prioritize, take initiative, and work independently in an in-office environment, * Help Desk : 1 year (Preferred)

## Description

Are you a tech-savvy problem solver who loves helping people and thrives in a fast-paced environment? As an End User Computing Technician, you'll play a critical role in ensuring our employees stay connected, productive, and supported-whether they're across the office or across the country.

This is a highly visible, hands-on role where you'll combine customer service excellence with technical expertise, while supporting both day-to-day operations and strategic initiatives.

What You'll Do

 * Serve as the front line of IT support, assisting employees both remotely via inbound calls and in person at our Fort Lauderdale office
 * Balance phone-based troubleshooting with hands-on deskside support for hardware and workplace technology
 * Act as a trusted escalation point for senior leadership (Directors, VPs, SVPs, and above)
 * Take ownership of support requests by creating, tracking, and resolving tickets in a timely manner
 * Diagnose, triage, and resolve technical issues to minimize business disruption
 * Maintain clear, accurate, and professional documentation for all support activities
 * Build and maintain internal knowledge base resources to improve team efficiency
 * Support key IT projects and rollouts on-site, ensuring smooth execution and adoption
 * Participate in an on-call rotation to provide critical off-hours support
 * Deliver a high level of in-person and remote customer service, building trust with employees across the organization


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