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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # HR Technology Services Manager, SAP SuccessFactors - **Company:** TalentFish LLC - **Location:** Chicago, IL, United States - **Experience:** Expert - **Salary:** $135,200.0 - $149,760.0 - **Contract:** Temporary to permanent - **Skills:** Software as a Service, Software Documentation, Data Governance, Human Resources Information System (HRIS), Identity and Access Management, Release Management, Azure Active Directory, SuccessFactors, Software Deployment, Systems Integration, User Provisioning Software, Enterprise Software Applications, Servicenow - **Published:** June 23, 2026 - **Apply:** https://www.dice.com/job-detail/e42c96f7-2c00-4052-ae4d-d26238a291ca ## About the Role * Strong experience supporting SAP SuccessFactors in an Administrator, Analyst, Service Manager, Product Owner, or similar capacity. (Preferred SAP SuccessFactors Certification). * Experience managing third-party service providers and outsourced application support models. * Strong understanding of HR business processes including: * Employee Lifecycle Management * Recruiting & Talent Acquisition * Learning Management * Talent Management * Organizational Management Experience with enterprise application support and IT service management practices. Working knowledge of: * Identity Management * Role-Based Security * Integrations * Workflow Administration * SaaS Application Management Strong stakeholder management, communication, and vendor management skills. Experience working within complex, matrixed, and global organizations. Preferred experience: ServiceNow, Microsoft Entra ID, Identity Management Solutions, Managing Global MSP, ITIL certs or experience, HRIS SaaS), * Service-oriented leader focused on reliability, customer satisfaction, and operational excellence. * Skilled at translating business requirements into actionable technical solutions. * Strong governance mindset with the ability to balance continuous improvement and operational control. * Effective communicator who can collaborate across HR, Technology, Security, and external vendor teams. * Experienced leading HR technology operations within large enterprise environments. ## Description The HR Technology Services Manager role will be responsible for the operational management, support, and continuous improvement of SAP SuccessFactors and related HR technology services. The position combines service management, vendor oversight, governance, and strategic stakeholder engagement in a highly visible enterprise environment. The HR Technology Services Manager, SAP SuccessFactors position does have direct reports and is a non-people management role. This is a great opportunity for candidates seeking an opportunity to lead the operational strategy and continuous improvement of a critical enterprise HR technology platform while serving as a trusted partner to both HR and Technology leadership. * Reporting to Infrastructure & Operations leadership, this role serves as the primary liaison between Human Resources, Technology, and third-party service providers to ensure the stability, performance, security, and ongoing enhancement of HR technology solutions. * This position owns the day-to-day relationship with the managed service provider (MSP) supporting SAP SuccessFactors administration, configuration, support, and break-fix activities. * The Senior Manager, HR Technology Services will ensure business requirements are translated into scalable technology solutions while maintaining operational excellence, governance, and service quality., HR Technology Service Management * Serve as the primary technology relationship manager for HR, including Global Talent Acquisition and People Operations. * Provide operational oversight of SAP SuccessFactors and related HR technology services. * Partner with HR stakeholders to understand business priorities, process requirements, and enhancement opportunities. * Coordinate and prioritize system enhancements, configuration requests, and production support activities. * Ensure technology solutions effectively support employee lifecycle, recruiting, talent management, learning, and organizational processes. Vendor & Managed Service Provider Management * Act as the primary point of accountability for the managed service provider supporting SAP SuccessFactors. * Manage vendor performance against SLAs, operational metrics, and contractual commitments. * Coordinate break-fix support, configuration changes, release management, and platform enhancements. * Facilitate issue resolution and escalation management between business stakeholders and service providers. * Lead recurring service reviews and operational governance meetings. Service Delivery & Operational Excellence * Ensure stable, secure, and reliable operation of SAP SuccessFactors and related integrations. * Partner with Infrastructure & Operations teams responsible for identity management, access provisioning, security, and enterprise integrations. * Support change management, testing coordination, release planning, and production deployments. * Monitor service performance, issue trends, user adoption metrics, and continuous improvement opportunities. * Maintain system documentation, operational procedures, and support processes. Governance, Risk & Compliance * Support compliance, audit, security, and data governance initiatives. * Ensure proper controls for user access, role-based permissions, and HR data protection. * Coordinate with Identity Management and Security teams regarding employee lifecycle provisioning and deprovisioning. * Participate in risk assessments, audits, and governance reviews. ## Related Videos - [HR Tech: An Essential Ingredient for Tech-Driven Business Transformation](https://www.wearedevelopers.com/videos/1482-hr-tech-an-essential-ingredient-for-tech-driven-business-transformation) - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Data Governance in the Era of AI](https://www.wearedevelopers.com/videos/1622-data-governance-in-the-era-of-ai) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) - [AI beyond the code: Master your organisational AI implementation.](https://www.wearedevelopers.com/videos/1248-ai-beyond-the-code-master-your-organisational-ai-implementation) - [Is HR dead? The Bold Future of HR Tech](https://www.wearedevelopers.com/videos/1290-is-hr-dead-the-bold-future-of-hr-tech) ## Related Articles - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Résumé-Driven Development: How IT trends affect the job market for software developers](https://www.wearedevelopers.com/magazine/59-resume-driven-development-how-it-trends-affect-the-job-market-for-software-developers) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production)