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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Help Desk Technician - **Company:** Consumer Cellular - **Location:** Portland, OR, United States (Remote available) - **Salary:** $52,500.0 - $63,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Macintosh Computers, Microsoft Outlook, Command-Line Interface, Firefox, Web Browsers, Microsoft Office, Windows PowerShell, Software Licensing, Peripherals, Information Technology, Casper Suite, Wikis - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=a1bae111cae7b4d0 ## About the Role Do you have experience in Windows?, Do you have a Associate's degree?, * Associates or Bachelor's degree in Computer Science preferred. * Microsoft Office (Word, Outlook, Excel) and/or Microsoft 365 experience. * Ability to complete basic desktop and laptop PC/Mac troubleshooting, including new set up and swapping out cables, RAM, and peripherals. * Basic knowledge of printer set up and troubleshooting. * Familiarity with Microsoft Windows Command-Line, Powershell, and task automation. * Active Directory and Group Policy familiarity. * Web Browser Configuration Experience: Internet Explorer, Edge, Chrome, Firefox, Safari, etc. * Familiarity with Server and Network terminology. * Familiarity with JAMF, Macs and PowerShell is a plus * PC and/or Mac imaging, configuration, and repair experience. * Ability to effectively communicate and troubleshoot with non-technical end users across all levels of the organization while maintaining both a sense of urgency, and a calm and professional demeanor. * Maintain CCI Core Values when performing job functions and when interacting with CCI staff and partners. * Ability to work remotely and onsite with equal effectiveness. * Occasional after-hours work required. * Shift Timings: Sun-Th 9:00 am -6:00 pm , Work from home- Sunday ## Description With a high degree of privacy, security and professionalism, provide necessary technical services and support in a consistent and timely manner to Consumer Cellular's management staff, employees, and partners. Ensure Consumer Cellular Inc's (CCI) mission critical infrastructure, systems, and applications maintain a high level of stability, availability, and performance to support CCI's Contact Center Operations, and various 24/7/365 business functions., * Monitor and respond quickly, effectively, and professionally to requests and issues, partnering as needed with other IT team members. * Work independently to stay on task, prioritize urgent issues, and send communications to the necessary parties. * Utilize standard IT Request Management software to record, monitor, redirect, and escalate tickets assigned to the queue and process first-in first-out based on priority. * Utilize standard IT Wiki software to document processes, procedures, systems, and services, to preserve and grow Help Desk knowledge, and maintain inventory of all equipment, software, and software licenses. * Ensure that each workstation in the facility has a working computer, monitor, keyboard, mouse, phone, and any additional specialized equipment. * Install, configure, maintain, and repair IT equipment following IT standard processes and procedures; assist remote users that are using company-issued equipment and telephony devices. * Assist users across all levels of the organization with both onsite and remote work, troubleshoot technical issues, and collaborate with other team members when needed. * Perform assigned activities and tasks on schedule following IT standard processes and procedures. * Produce activity reports as needed. * Periodically learn new technical skills on the job, and attend relevant training throughout the calendar year. ## Related Videos - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [WeAreDevelopers LIVE – AI and Privacy, On-Device AI and More](https://www.wearedevelopers.com/videos/1779-wearedevelopers-live-ai-and-privacy-on-device-ai-and-more) - [Living Documentation That Can't Die](https://www.wearedevelopers.com/videos/2025-living-documentation-that-can-t-die) - [CountrPT: Startup Product Presentation](https://www.wearedevelopers.com/videos/1161-countrpt-startup-product-presentation) - [The Impact of AI on Game Development and the Industry](https://www.wearedevelopers.com/videos/100297-the-impact-of-ai-on-game-development-and-the-industry) - [WeAreDevelopers LIVE - CSS or BS?](https://www.wearedevelopers.com/videos/1850-wearedevelopers-live-css-or-bs) ## Related Articles - [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers) - [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)