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# Help Desk Support Technician (Edustaff)

- **Company:** Utica Community School District
- **Location:** Sterling Heights, MI, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Software Applications, Cloud Computing, CompTIA Network+, Information Technology
- **Published:** June 12, 2026
- **Apply:** https://api.schoolspring.com/api/Jobs/5774660?domainName=

## About the Role

* Strong interpersonal, oral, written & listening skills.
 * Able to read, write, and speak English fluently and courteously; interact positively/appropriately with students, employees and the public; handle special duties/situations as necessary.
 * Valid driver's license and reliable transportation.
 * Ability to: Manage multiple tasks, understand dependencies between tasks, and organize workload effectively.
 * Prioritize work to meet expectations and deadlines.
 * Provide informal training to end users and a professional level of support in difficult situations.
 * Quick learner.
 * Experience with Multimedia peripherals, projection systems/document cameras preferred.
 * Demonstrated critical thinking/problem solving ability.
 * Willingness to continue technical skill development.
 * High personal work ethic and dedication to excellence in performance of duties.
 * Able to work well in a team environment.
 * Two years previous experience in customer support, computer operations, or related area.
 * Associates Degree in computer-related field desired.
 * Bachelor's Degree preferred.
 * Experience with PC and iOS Operating systems and applications.
 * Desktop support, maintenance, and troubleshooting, Cloud Technologies.
 * Certification: CompTIA A+; CompTIA Network+ preferred.

## Description

* Create a positive customer support experience with professional attitude.
 * Provide technology support to end-users in a centralized desk environment and on-site at school facilities.
 * Provide telephone support, electronic requests, assist users.
 * Open, track and close trouble tickets.
 * Track/document issues and resolutions.
 * Troubleshoot, configure, install and maintain a variety of software applications.
 * Configure computer systems, diagnose hardware/software faults and solve technical problems.
 * Support and troubleshoot: basic connectivity and peripheral equipment; basic phone issues and typical office and audio-visual equipment (elmo, projectors, and sound system).
 * Replace electronic components as needed.
 * Provide support/training for district systems and applications.
 * Create system, application and process documentation.
 * Contribute to the development, maintenance, and enforcement of standards, processes, and procedures.
 * Work within established standards and guidelines with minimal supervision.
 * Demonstrate proactive and accountable attitude and promote end-user satisfaction.
 * Provide occasional on call service during nights, weekends or special events as required.
 * Acquire and maintain current knowledge of relevant products (software and hardware) and support policies.
 * Perform diagnostic tests to resolve problems.
 * Other duties as assigned by supervisor.
 * Lift equipment up to 50 lbs.


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