> Markdown version of [/jobs/ext/624409-it-helpdesk-specialist](https://www.wearedevelopers.com/jobs/ext/624409-it-helpdesk-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Specialist - **Company:** R.C. Moore, Inc. - **Location:** Portland, ME, United States - **Salary:** $54,080.0 - $64,480.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Information Technology Operations, Networking Basics, Software Deployment, Warehouse Management Systems, Office365, Computer Equipment, Information Technology, Laptops - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=df2503f98d9398c0 ## About the Role Do you have experience in IT department experience?, Do you have a Associate's degree?, * Experience: At least 1 year of helpdesk or IT support experience. * Education: Associate's degree in Computer Science, Information Technology, or a related field (or equivalent experience) preferred. * Certifications (Preferred): CompTIA A+, Network+, or Microsoft 365 certifications., * Technical Skills: Strong knowledge of desktop hardware, operating systems, and Microsoft 365 applications; basic understanding of networking fundamentals. * Analytical Skills: Effective troubleshooting and escalation capabilities. * Communication: Clear, professional, and user-friendly communication at all levels. * Customer Service: Strong service orientation with patience and empathy. * Attention to Detail: Accurate documentation and process adherence. * Team Collaboration: Ability to work effectively within the IT team, sharing knowledge to ensure smooth IT operations., * IT Helpdesk or similar: 1 year (Required) ## Description Are you passionate about technology and helping people solve problems? We're looking for an IT Helpdesk Specialist to be the first point of contact for employees seeking technical support. In this role, you'll provide timely assistance for hardware, software, and network-related issues while escalating more complex problems to higher-level IT staff as needed. You'll also help with device setup, account management, and basic troubleshooting of critical business applications such as Transportation Management Systems (TMS) and Warehouse Management Systems (WMS). This position plays a key role in ensuring employees can work efficiently and securely while delivering excellent customer service., * Respond to helpdesk tickets, calls, and emails to diagnose and resolve hardware, software, and connectivity issues. * Escalate advanced issues to Tier 2/3 support and accurately document actions and resolutions. * Assist with installing updates, patches, and security fixes on user devices. * Hardware assistance with desktops, laptops, mobile devices, printers, scanners, and other peripherals. * Assist with software installations and basic application troubleshooting. * Create, modify, and deactivate accounts in Active Directory or Entra ID; assist with password resets and MFA setup in compliance with IT security policies. * Provide guidance on Microsoft 365, Teams, and email, and contribute to a self-help knowledge base. * Maintain records of incidents and service requests and help identify recurring issues. ## Related Videos - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) - [Responsibility Beyond Code - Build with Societal Impact In Mind](https://www.wearedevelopers.com/videos/100041-responsibility-beyond-code-build-with-societal-impact-in-mind) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Should senior developers refuse interview coding challenges?](https://www.wearedevelopers.com/magazine/29-should-senior-developers-refuse-interview-coding-challenges)