> Markdown version of [/jobs/ext/624462-help-desk-analyst](https://www.wearedevelopers.com/jobs/ext/624462-help-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Help Desk Analyst - **Company:** FOURANS LLC - **Location:** Newark, NJ, United States - **Salary:** $62,878.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Office, Pivot Tables, Microsoft PowerPoint, Power BI, Salesforce.Com, Microsoft SharePoint, Macros, Information Technology, Data Analytics - **Published:** June 12, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=64620bbe7389f3e1 ## About the Role Do you have experience in Writing skills?, Do you have a Bachelor's degree?, Bachelor's degree in communications, business administration, computer science or related field from a US Department of Education accredited collegeor university or (4) years of applied experience in passenger communication systems, corporate communications, public relations, customer service or related field. 2 years of passenger/business communications, public relations, or customer communications required. At least 1 year of experience in a dataanalytics or similar role required. At least 1 year of customer serviceexperience in a public facing role good to have. Skills Microsoft Office Suite (Word, Excel, PowerPoint,SharePoint) Intermediate to advanced Excel skills (datavisualization, formulas, pivot tables, macros, etc.) At least one year of Salesforce or similar CRMexperience (report generation, list creation, case management) Power BI experience good to have Knowledge of or experience with extensiveenterprise/public transportation/rail logistics systems good to have Knowledge of National Incident Management System(NIMS) and/or willingness to learn Excellentorganizational, interpersonal,written, and verbal communication skills are required, * Bachelor's (Required) Experience: * Data analytics: 1 year (Required) * customer serviceexperience in a public facing role : 1 year (Required) ## Related Videos - [Beyond Dashboards: Fixing Text-to-SQL with Semantic RAG](https://www.wearedevelopers.com/videos/2036-beyond-dashboards-fixing-text-to-sql-with-semantic-rag) - [The user in the eye of the Cargo1492 storm](https://www.wearedevelopers.com/videos/96-the-user-in-the-eye-of-the-cargo1492-storm) - [Crafting Custom Frameworks with Rust: A Deep Dive into Procedural Macros](https://www.wearedevelopers.com/videos/849-crafting-custom-frameworks-with-rust-a-deep-dive-into-procedural-macros) - [Data Analytics with Microsoft Fabric: End-to-End Use Case with Data Agents](https://www.wearedevelopers.com/videos/1547-data-analytics-with-microsoft-fabric-end-to-end-use-case-with-data-agents) - [Delete the roles, deploy the skills](https://www.wearedevelopers.com/videos/2104-delete-the-roles-deploy-the-skills) - [Scaling Talent from Within: How Upskilling Fuels Growth](https://www.wearedevelopers.com/videos/1379-scaling-talent-from-within-how-upskilling-fuels-growth) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [Data Engineer Salary UK](https://www.wearedevelopers.com/magazine/253-data-engineer-salary-uk) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)