> Markdown version of [/jobs/ext/625091-systems-and-support-administrator](https://www.wearedevelopers.com/jobs/ext/625091-systems-and-support-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Systems and Support Administrator

- **Company:** Solvit, Inc.
- **Location:** Rochester Hills, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Link Aggregation (Ethernet), Microsoft Windows, Wireless LAN, Active Directory, Amazon Web Services, Microsoft Azure, Border Gateway Protocol, Cisco Hardwares, Software as a Service, Linux, Network Address Translation, Domain Name System (DNS), Enhanced Interior Gateway Routing Protocol, Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Multi-protocol Systems, Internet Service Provider, Network Security, Network Architecture, Network Diagrams, Network Monitoring, Open Shortest Path First (OSPF), Password Management, Azure Active Directory, Cloud Services, Server Virtualization, Microsoft SharePoint, TCP/IP, User Provisioning Software, Virtual Local Area Networks, Virtualization Technology, Wide Area Networks, Wireless Access Point, Wireless Networks, Network Routers, Scripting, Peripherals, Sonicwall, Firewalls (Computer Science), Build Process, Fortinet, Gsuite, Cloud Migration, Cisco, User Administration, Vmware
- **Published:** June 16, 2026
- **Apply:** https://www.dice.com/job-detail/98609d94-d398-4750-aa1d-53b295fdb59c

## About the Role

* 3+ years of experience working in an MSP (Managed Service Provider) environment or similar, with direct customer-facing technical support responsibilities
 * 3+ years' hands-on experience with SANs, WANs, routers, switches, and wireless infrastructure; strong working knowledge of TCP/IP, VLANs, BGP, OSPF, EIGRP, MPLS, STP, LACP, and 802.11 wireless standards
 * 3+ years' experience with system administration and engineering including server deployment and maintenance, and scripting/automation in both Linux and Windows environments
 * Proficiency with next-generation firewall platforms (e.g., Fortinet, SonicWall, Cisco Meraki) including policy management, NAT, and VPN configuration
 * Experience with Microsoft 365 and Google Workspace administration, including Exchange Online, SharePoint, Teams, and cloud migration projects
 * Proficiency with Active Directory and Azure Active Directory/Entra ID including user/group management, GPO, conditional access, and hybrid identity
 * Experience with PSA/ticketing platforms (e.g., ConnectWise Manage, Autotask, HaloPSA) and RMM tools (e.g., ConnectWise Automate, NinjaRMM, Datto RMM)
 * Familiarity with ITIL service management principles including incident, change, and problem management workflows
 * Relevant certifications preferred: CompTIA A+, Network+, or Security+; Microsoft MS-900, MD-102, or AZ-900; or Cisco CCNA/CCNP
 * Demonstrates strong problem-solving, analytical, and issue resolution capabilities; ability to manage multiple client environments simultaneously with varying requirements and SLAs
 * Strong written and verbal communication skills; ability to interface professionally with customers, vendors, and various levels of management
 * Excellent documentation habits and strict adherence to system and process standards
 * Works effectively both independently and as part of a collaborative team; comfortable taking direction from senior resources
 * Handles highly confidential client information with discretion

What makes you an All Star:

 * 3+ years' Experience with virtualization technologies (VMware/AWS/Azure)

 * Experience in AWS that would include: assisting in the deployment of a cloud stack in a production environment; developing scripts and code to integrate multiple software components; and/or managing cloud application hosting in AWS

## Description

* Serve as a primary point of contact for inbound technical support requests via phone, email, and ticketing system; triage, prioritize, and resolve tickets in accordance with defined SLAs
 * Provide Tier 1 and Tier 2 remote and on-site support for end users across multiple client environments, including hardware, software, peripherals, connectivity, and cloud service issues
 * Support client onboarding and offboarding workflows including account provisioning/termination, device setup, and access management across client systems
 * Deliver proactive client communication regarding open tickets, scheduled maintenance windows, and known issues; maintain a professional, service-first approach in all interactions
 * Administer Microsoft 365 and Google Workspace environments including user provisioning, licensing, email configuration, shared mailboxes, distribution groups, MFA enrollment, and cloud migrations
 * Manage Azure Active Directory/Entra ID and on-premises Active Directory including user and group administration, Group Policy (GPO), conditional access policies, and hybrid identity configurations
 * Perform workstation imaging, deployment, and configuration using standardized build processes; manage device enrollment and policy enforcement via MDM/RMM platforms
 * Manage and resolve issues related to endpoint security tools including EDR, DNS filtering, email security, and password management.
 * Implement network security controls including guest networks, VLAN isolation, and compliance with frameworks such as HIPAA and CMMC.
 * Design, implement, and maintain LAN/WAN/WLAN infrastructure for SolvIT clients including routers, managed switches, access points, and SD-WAN solutions; configure VLANs, QoS, and inter-VLAN routing
 * Configure and manage next-generation firewalls (NGFW) including policy creation, NAT rules, VPN tunnels, and security zone segmentation; platforms include Fortinet, SonicWall, and Cisco Meraki
 * Perform network assessments and site surveys for new and existing clients; document current-state topology, identify gaps, and present recommendations for remediation or infrastructure upgrades
 * Monitor network and system health across the client base using RMM and monitoring platforms; proactively identify and resolve performance bottlenecks, outages, and hardware failures before they impact end users
 * Lead and assist technical colleagues with administration of network infrastructure including firewalls, switches, routers, wireless, SANs, and both physical and virtual server environments
 * Maintain accurate ticket documentation, time entries, and resolution notes within the PSA/ticketing platform; adhere to SolvIT's service desk SOPs and escalation procedures
 * Maintain up-to-date network diagrams, IPAM records, hardware inventory, vendor activity logs, and system standards documentation across all managed client environments
 * Plan and execute structured cabling, rack installation, patch panel termination, and equipment deployment at client sites; coordinate with vendors and third-party ISPs as needed


## Related Videos

- [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing)
- [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker)
- [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics)
- [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker)

## Related Articles

- [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers)