> Markdown version of [/jobs/ext/625416-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/625416-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Service Desk Technician

- **Company:** Shive-Hattery Inc
- **Location:** Cedar Rapids, IA, United States (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Instant Messaging Technology, Virtual Private Networks (VPN), Microsoft OneNote, Microsoft Office, Microsoft Software, Networking Basics, Computer Network Technologies, Computer Equipment
- **Published:** June 16, 2026
- **Apply:** https://diversityjobs.com/career/17279436/Service-Desk-Technician-Iowa-Cedar-Rapids

## About the Role

* This role will be based in Des Moines, Iowa. This is an on-premises position. This is not a Remote Work position.
 * Strong understanding of Windows and Office 365 products, and mobile device setup and support.
 * Basic knowledge of networking technologies.
 * Excellent problem-solving skills and a positive, friendly attitude.
 * Strong written and verbal communication skills., * At this time, we are unable to provide visa sponsorship now or in the future. Candidates must have current and ongoing authorization to work in the United States without employer sponsorship.

## Description

* Provide first-level support to end-users for computer hardware, software, and mobile devices.

 * Ensure accurate and timely completion of work orders as assigned by the Service Desk Manager.

 * Handle Windows installations, configurations, and problem resolution.

 * Install and resolve issues with Microsoft technologies (Office, Outlook, OneNote, Teams, OneDrive) and other company software.

 * Conduct workstation and laptop builds, hardware replacements, PC reimaging, and driver installation services.

 * Maintain and support conference room technologies.

 * Provide support and problem resolution for phone, video conferencing, VPN, and Instant Messaging.

 * Collaborate with the Service Desk Team to identify and resolve emerging issues.

 * Utilize basic networking tools for troubleshooting network, connectivity, and performance issues.

 * Maintain the security and confidentiality of company technologies and systems.


## Related Videos

- [Panel: New Work](https://www.wearedevelopers.com/videos/816-panel-new-work)
- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [Claude, MCP and n8n, or: How to Automate Your Day with AI-powered Workflows](https://www.wearedevelopers.com/videos/2043-claude-mcp-and-n8n-or-how-to-automate-your-day-with-ai-powered-workflows)
- [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Remote Work: Best Practices for Developers](https://www.wearedevelopers.com/magazine/315-remote-work-best-practices-for-developers)
- [Mastering Remote Work: Tips for Developers](https://www.wearedevelopers.com/magazine/558-mastering-remote-work-tips-for-developers)
- [Best Job Boards for Remote Work for Developers](https://www.wearedevelopers.com/magazine/290-best-job-boards-for-remote-work-for-developers)
- [Remote, Hybrid, or In-Office: What’s Really Best for Developers?](https://www.wearedevelopers.com/magazine/638-remote-hybrid-or-in-office-what-s-really-best-for-developers)
- [Tips on mastering remote job interviews](https://www.wearedevelopers.com/magazine/23-tips-on-mastering-remote-job-interviews)