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# L2 Deskside Support

- **Company:** Aptlogix LLC
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** FactSet, Active Directory, JIRA, Desktop Computing, Virtual Private Networks (VPN), Microsoft Office, Citrix Systems, Windows Desktop, Peripherals, Laptops, Servicenow, Windows Client
- **Published:** June 19, 2026
- **Apply:** https://www.dice.com/job-detail/106eca2a-ac1a-4e70-9b2c-6eec8373643f

## About the Role

* 4-8 years of Desktop Support / Deskside Support experience
 * Strong Windows Desktop Support expertise
 * Active Directory, Office 365, VPN, Networking
 * ServiceNow or Jira experience
 * Citrix/VDI knowledge
 * Excellent troubleshooting, communication, and customer service skills

Preferred Skills:

 * Financial Services, Asset Management, Investment Banking, or Capital Markets experience
 * Exposure to Bloomberg, Refinitiv, FactSet, Aladdin, OMS/EMS platforms
 * Experience supporting Traders, Portfolio Managers, Research Analysts, and VIP users

## Description

* Provide onsite desktop and deskside support for front-office and business users
 * Troubleshoot Windows 10/11, Office 365, Active Directory, VPN, and Citrix/VDI environments
 * Support laptops, desktops, multi-monitor setups, mobile devices, printers, and peripherals
 * Deliver VIP/Executive support and maintain high customer satisfaction
 * Manage incidents and service requests through ServiceNow/Jira
 * Coordinate with Infrastructure and Application teams for critical issue resolution
 * Support onboarding, hardware deployments, and endpoint management


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