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# Windows Support Specialist

- **Company:** VFS, LLC
- **Location:** Cowen, WV, United States (Remote available)
- **Salary:** $49,421.0 - $63,690.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Desktop Computing, Remote Service Software, Software Engineering, Software Troubleshooting
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5846c96597bba539

## About the Role

Do you have experience in Customer communication?, * Hardware and software troubleshooting

 * Strong customer service orientation
 * Solid knowledge of Windows operating systems and products
 * Previous State of Maine experience (required), * Proven experience supporting Windows desktops and related software.
 * Strong troubleshooting skills for hardware and software issues.
 * Demonstrated customer-service skills and the ability to communicate clearly, both written and verbal.
 * Experience performing remote remediation with remote support tools.
 * Prior experience working with the State of Maine required.

## Description

We are seeking an experienced Windows Support Specialist to provide hardware and software troubleshooting, remote remediation, and excellent customer service for State of Maine users. The Specialist will perform a full range of desktop administration tasks with minimal supervision, install and repair applications and operating systems, and act as a technical liaison with vendors when needed., * Provide desktop computer support for end users.

 * Install, update, and uninstall software and applications.
 * Troubleshoot and remediate operating system update failures.
 * Remove unsupported or vulnerable software from user machines.
 * Perform advanced remote troubleshooting and remediation.
 * Use remote-support tools and remote command techniques effectively.
 * Document all work and maintain accurate records for future reference.
 * Communicate clear, timely, and useful status updates to stakeholders.
 * Follow established quality standards and change control procedures.
 * Attend and participate in team meetings and collaborate within a team environment.
 * Serve as vendor technical liaison when needed.


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