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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk Support - **Company:** Turner, Warren, Hwang & Conrad Accountancy Corporation - **Location:** Burbank, CA, United States - **Experience:** Starter - **Salary:** $52,000.0 - $62,400.0 - **Contract:** Contract - **Skills:** Microsoft Windows, Adobe Acrobat, Microsoft Office, Software Tools, Software Systems, Enterprise Software Applications, Information Technology - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=5db921055a88e7b4 ## About the Role Do you have experience in Mobile devices?, Do you have a High school diploma or GED?, The person in this role must be able to work with a sense of urgency and be comfortable working in a fast-paced evironment., · High school diploma/GED required · Currently pursuing a Bachelor's degree in Computer Science or related field · Technical Support or Customer Service Industry experience preferred · Thorough understanding of computer systems, mobile devices and other tech products · High level of comfort learning new software tools · Strong ability to troubleshoot independently · Ability to review and interpret technical information and translate it for a less-technical audience · Ability to handle multiple competing priorities and customer needs while maintaining a high level of discipline, flexibility and professionalism · 1-2 years in a Help Desk position is strongly preferred Software: · Microsoft Windows operating systems · Microsoft Office Suite · Adobe Acrobat Language: · English Other Knowledge, Skills & Abilities: · Strong oral and written communication skills. · Excellent interpersonal and customer relationship skills · Capacity to work in a deadline-driven environment while handle multiple complex projects/tasks simultaneously with a focus on details. · Capable of successfully multi-task while working independently. · Ability to rely on extensive experience and judgment to plan and accomplish goals. · Capable of working well under pressure while dealing with unexpected problems in a professional manner. · Capacity to communicate and interact with all levels of employees and management. · Ability to interact and build relationships and consensus among people. · Capacity to effectively instruct end users in the use of equipment and/or software by providing advice regarding policies and procedures. · Ability to research and resolve problems, acquire and maintain knowledge of relevant software solutions and support firm policies and procedures. ## Description The Help Desk I role is responsible for delivering quality customer service to Firm customers, Partners and professionals by providing a dedicated call center service for requests by phone and email. The Help Desk I role is responsible for the efficient and effective operations of the Help Desk within their area of expertise. Additionally, the Help Desk I role maintains knowledge of current systems and hardware to ensure correct and consistent application of firm-wide procedures., * Provides the assigned Level I technical support for all service requests entering the Help Desk. * Troubleshoots remotely to identify deployed hardware, software and Enterprise application issues. * Interviews users to gather information about a problem, to correctly identify and categorize the problem. * Evaluates issues and escalates to a higher level as appropriate. * Assists with system hardware and software diagnostics. * Ensures that all documented processes are adhered to and departmental compliance is achieved. * Reports possible trends in a timely fashion to the Systems Administrator. * Provides a resolution to return service to users as quickly as possible. * Accurately logs problems and updates ticket history to document troubleshooting steps and resolution. * Creates technical documentation and FAQs for addition to the knowledge base. * Develops workarounds and interim solutions for known issues to minimize user disruption. * Evaluates various alternatives to resolve known issues and recommend best course of action to the Systems Administrator. * Ensures effective and rapid response to disruptions in service. * Reviews and improves the accuracy and content of the Help Desk knowledge base. * Seeks to acquire a high level of knowledge of business line applications, workstation operating systems and other software. * Other duties as required. ## Related Videos - [You’re a great coder? 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