> Markdown version of [/jobs/ext/626153-thrive-program-navigator](https://www.wearedevelopers.com/jobs/ext/626153-thrive-program-navigator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Thrive Program Navigator - **Company:** HELLO FIREFLY INC. - **Location:** Council Bluffs, IA, United States - **Salary:** $50,000.0 - **Contract:** Permanent contract - **Skills:** Databases, Microsoft Office - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=530d1d50e02fa67e ## About the Role Do you have a valid Driver's License license?, Do you have experience in Technical Proficiency?, Do you have a High school diploma or GED?, * High school diploma or equivalent. * Valid driver's license and reliable transportation. * Knowledge of community resources and support systems. * Strong interpersonal, communication, and organizational skills. * Ability to work independently while managing multiple priorities. * Proficiency with Microsoft Office and database systems. * Ability to pass required background checks, pre-employment physical, TB screening, and other required screenings., * Experience working in social services, human services, case management, family support, or a related field. * Fluency in Spanish. * CPR and First Aid Certification. * Experience working with diverse populations and community-based programs. What Makes You Successful * Compassionate and relationship-focused approach. * Strong listening and problem-solving skills. * Ability to build trust with families and community partners. * Excellent organizational and time-management abilities. * Commitment to helping families achieve meaningful, lasting change. * Ability to maintain professionalism and confidentiality in sensitive situations., This position requires frequent sitting and standing, occasional bending, kneeling, and reaching, and regular interaction with families, community members, and team members. The ability to manage multiple priorities and deadlines is essential. ## Description Firefly is seeking a compassionate, resourceful, and community-focused professional to join our team as a Thrive Program Navigator. In this role, you will work directly with families facing challenges and help connect them with the resources, services, and support they need to achieve greater stability and success. Firefly is leading the implementation of the Thrive Iowa Initiative in Pottawattamie County, bringing together community partners, service providers, businesses, faith leaders, and families to improve outcomes and create pathways to long-term stability. As a Navigator, you will serve as a trusted partner and primary point of contact for participating families, helping them identify goals, overcome barriers, and build strong support networks through the Thrive Iowa Initiative., The Thrive Program Navigator works one-on-one with families to assess needs, coordinate services, facilitate referrals, and support progress toward self-identified goals. This position plays a critical role in helping families navigate systems of care while building relationships that foster trust, resilience, and long-term stability. Navigators utilize the HopeHub case management system and collaborate closely with community partners to ensure families receive coordinated, holistic support across multiple areas of need., Family Support & Case Coordination * Serve as the primary contact for assigned participants and families. * Conduct intake assessments and assist families in identifying goals and action steps. * Provide ongoing support, guidance, encouragement, and accountability. * Meet with participants in person at least monthly in an office or community setting. * Maintain regular communication with participants through phone, text, email, and in-person meetings. * Support families in achieving greater stability across the 13 Social Determinants of Health. Referral Management & Resource Navigation * Respond to referrals within two business days. * Schedule participant intakes within two weeks of referral receipt. * Complete closed-loop referrals through the HopeHub system. * Connect participants to community resources and partner agencies. * Assist families with applications and paperwork for services and benefits. * Coordinate care teams and collaborate with service providers to support participant goals. Documentation & Compliance * Maintain assigned caseloads and achieve annual service benchmarks established by the Thrive Iowa grant. * Ensure timely and accurate documentation of services provided. * Utilize the HopeHub Case Management System according to program standards. * Maintain compliance with HIPAA, FERPA, COPPA, and agency confidentiality requirements. * Assist with TANF eligibility documentation and related processes., * Participate in required training, technical assistance, and professional development opportunities. * Collaborate with Firefly staff, community partners, and Thrive Iowa stakeholders. * Contribute to a positive, team-oriented work environment. * Provide services that are culturally responsive and respectful of diverse backgrounds and experiences. ## Related Videos - [Thriving Is a Feature, Not a Bug: Wellbeing for the Future of Work](https://www.wearedevelopers.com/videos/1475-thriving-is-a-feature-not-a-bug-wellbeing-for-the-future-of-work) - [Kubernetes and Microservices with Multi-Model Databases](https://www.wearedevelopers.com/videos/382-kubernetes-and-microservices-with-multi-model-databases) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) - [Personal Branding & Job Search - The Most Practical Approach You'll Ever Find](https://www.wearedevelopers.com/videos/576-personal-branding-job-search-the-most-practical-approach-you-ll-ever-find) - [Branch your database like your code: How schema changes and pull requests go hand in hand](https://www.wearedevelopers.com/videos/350-branch-your-database-like-your-code-how-schema-changes-and-pull-requests-go-hand-in-hand) ## Related Articles - [Promotion Interview Questions: How to Answer and Get the Job](https://www.wearedevelopers.com/magazine/413-promotion-interview-questions-how-to-answer-and-get-the-job) - [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know) - [How to Respond to the “Why Do You Deserve a Promotion?” Question](https://www.wearedevelopers.com/magazine/416-how-to-respond-to-the-why-do-you-deserve-a-promotion-question) - [Basic And Advanced Networking in Dart and Flutter](https://www.wearedevelopers.com/magazine/112-basic-and-advanced-networking-in-dart-and-flutter) - [5 Step Guide to Managing New Job Expectations](https://www.wearedevelopers.com/magazine/343-5-step-guide-to-managing-new-job-expectations) - [How to succeed in a new job in 3 easy steps](https://www.wearedevelopers.com/magazine/55-how-to-succeed-in-a-new-job-in-3-easy-steps)