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# DC Support Technician - 1C shift

- **Company:** Dick's Sporting Goods Inc
- **Location:** Atlanta, GA, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Apple Products, Software Applications, IBM System I, JIRA, Desktop Computing, Network Troubleshooting, Microsoft Servers, Windows Software Trace Preprocessor, Computer Networking Systems, Warehouse Management Systems, Sysadmin, Laptops, Network Server, Servicenow
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ccb7bc5d2daf5d38

## About the Role

* Associates Degree Technical- Computers
 * <1 year experience
 * Distribution Center experience, Warehouse management systems experience
 * Cisco networking helpful, but not required
 * Knowledge of IntelliTrack Asset Management System helpful, not required
 * Knowledge/Experience with Jira Ticketing Portal helpful, not required
 * Knowledge of Apple Products - iPhones & iPads

## Description

1C shift: Wednesday-Saturday 5:30am-4:00pm

DC Operational Support

 * Maintain and manage RF scanning equipment, Monarch label printers, desktop PCs, laptops, and PDT equipment, conducting regular audits and inventory checks.
 * Provide technical support for printing, scanning, and general systems, and hardware inquiries.
 * Collaborate across departments to troubleshoot and maintain cross-department applications such as WM, PTL, Camera, RLM, and MHE systems.
 * Maintain IDF cabinets, including regular checks on switches and UPS, requiring certification on scissor lifts or man lifts.
 * Repair, replace, and conduct in-depth testing and troubleshooting of network issues as needed.
 * Windows Software (Microsoft Excel, Word, etc.)

Teammate Administrative Support

 * Onboard new teammates in the WM system and submit requests to the IT Service Desk to add users to AS400.
 * Resolve WMS issues for associates and open incident reports with the IT Service Desk when necessary.
 * Assist teammates with password resets for RF and desktop applications as needed.
 * Serve as the point of contact for the Service Desk to troubleshoot issues and open incidents during non-peak hours at the CSC.
 * Help Desk Experience/Troubleshooting Experience

Warehouse Management System Knowledge

 * Acquire proficiency in DC systems such as Manhattan WM, LM, RLM, PTL, and MHE Servers.
 * Learn and manage the patching of Microsoft Servers in the DC.
 * Provide coverage for the System Admin during their absence or when working on external projects.
 * WMS Experience/Jira or ServiceNow Experience

Warehouse Management System Support

 * Troubleshoot user problems with Warehouse systems and escalate to IT WM support team if necessary.
 * Assist teammates with system or IT issues at the start of each shift, collaborating with the Systems Administrator for incident resolution and project work.
 * Collaborate with other support teams, such as Maintenance, during potential building outages.
 * Coordinate with vendors for building support as needed.
 * Assist with building projects, IT capital projects, and system implementations during weekends or after-hours outage windows.

Teammate Engagement

 * Participate in Individual Development Plans to identify growth opportunities vertically and horizontally.


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