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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Specialist, Pharmaceutical Applications - **Company:** Medexus Pharma - **Location:** United States (Remote available) - **Experience:** Expert - **Salary:** $105,000.0 - $130,000.0 - **Contract:** Permanent contract - **Skills:** Asana, Audit Trail, Business Software, Business Systems, Cloud Computing, Databases, Data Integrity, Release Management, Salesforce.Com, Systems Integration, Hubspot, Veeva, VeevaVault, User Administration - **Published:** June 19, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=421b138369443768 ## About the Role Do you have experience in User training (technical support)?, * 3-5+ years of hands-on experience supporting, administering, configuring or optimizing Veeva Vault and/or Veeva CRM/Vault CRM within a pharmaceutical, biotechnology, life sciences, healthcare, or another regulated environment * Hands-on experience with Veeva Vault, Veeva CRM/Vault CRM, PromoMats, MedComms, Medical Information/MedInquiry, Network * Understanding of pharmaceutical commercial, medical, regulatory, or compliance processes such as MLR review, medical information, HCP/KOL engagement, and field force support * Demonstrated ability to translate business requirements into application configurations, workflows, reports, process improvements and system enhancements * Familiarity with validated system practices, including documentation, testing, audit trails, electronic records/signatures, and data integrity expectations * Veeva Vault and Veeva CRM expertise * Business partnership and stakeholder collaboration * Requirements gathering and solution development * Application support, troubleshooting, and problem solving * Regulatory compliance and data integrity * Communication and stakeholder management * User training and enablement ## Description * Provide day-to-day application support for pharmaceutical business systems, including Veeva CRM, PromoMats, Medical Information/MedInquiry, MedComms, Network and related platforms * Serve as a subject matter expert for Veeva Vault, Veeva CRM, and related pharmaceutical business applications, providing guidance and best practices to business stakeholders and internal teams * Partner with Commercial, Medical Affairs, Regulatory, Compliance, and Sales Operations stakeholders to gather requirements, identify process improvements, and translate business needs into application solutions * Recommend and support application enhancements, workflow improvements, and process optimization initiatives to improve efficiency, compliance, and user adoption * Provide day-to-day application support for additional cloud software platforms such as HubSpot, Monday.com, and others as required * Manage incidents, service requests, access requests, and application issues through the IT support process * Perform user administration, role and security updates, configuration changes, workflow support, and controlled application updates * Support Veeva workflows related to MLR review, claims, promotional materials, approvals, content distribution, and related compliance processes * Support Medical Information and Medical Affairs workflows, including inquiry intake, case processing, response documentation, MSL activity support, and related reporting where applicable * Assist with testing, validation, release management, change control, and documentation for regulated systems * Process and manage Data Change Requests (DCRs), including HCP/HCO data maintenance and stewardship activities * Support data loads, data quality checks, reporting, dashboards, territory and alignment data, HCP/KOL data, and integrations with external systems * Coordinate with vendors, business stakeholders and internal IT teams to troubleshoot issues, implement enhancements, and improve application reliability and usability * Create and maintain SOPs, work instructions, knowledge articles, training materials, and application support documentation * Deliver end-user training and ongoing user support for all supported applications, including development of training materials, user guides, and knowledge transfer sessions * Follow company standards related to security, privacy, data integrity, change management, and compliance ## Related Videos - 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