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# IT Support Specialist

- **Company:** Upstate Veterinary Specialties
- **Location:** Latham, NY, United States
- **Experience:** Experienced
- **Salary:** $52,000.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Data Security, Desktop Computing, Disaster Recovery, Microsoft Software, Software Troubleshooting, Information Technology, Communication Devices, User Accounts
- **Published:** June 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=060085690e4592bb

## About the Role

Do you have experience in Customer communication?, Do you have a Associate's degree?, * Associate's degree in Information Technology, Computer Science, or a related field preferred; equivalent experience considered

 * 2-5 years of experience in technical support, desktop support, or help desk environments
 * Experience supporting Windows-based operating systems and Microsoft applications
 * Working knowledge of computer hardware, software, networking, and endpoint management
 * Strong troubleshooting, analytical, and problem-solving skills
 * Excellent customer service, communication, and interpersonal skills
 * Ability to explain technical concepts to non-technical users
 * Experience supporting healthcare or veterinary technology environments is a plus
 * Relevant IT certifications are a plus
 * Knowledge of IT security best practices preferred

## Description

We're seeking a customer-focused IT Support Specialist to provide day-to-day technical support across our organization. In this role, you'll work with a variety of technologies, support clinical and administrative teams, and play a key role in maintaining reliable, secure, and efficient IT systems., * Provide first-level support for hardware, software, network, and system-related issues

 * Configure, deploy, image, and maintain computers, mobile devices, printers, and other technology equipment
 * Troubleshoot and resolve end-user issues through the help desk ticketing system
 * Create and manage user accounts, permissions, and system access
 * Perform routine maintenance, software updates, endpoint patching, and equipment upgrades
 * Support Vocera communication devices and related systems
 * Maintain accurate inventory records and oversee IT asset lifecycle management
 * Assist with onboarding by preparing equipment, user accounts, and technology orientation for new employees
 * Support medical and clinical technology systems and integrations
 * Assist with data security initiatives, compliance requirements, and disaster recovery activities
 * Research and recommend technology improvements that enhance efficiency and user experience
 * Participate in an on-call rotation to provide support as needed


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