> Markdown version of [/jobs/ext/626312-end-user-support-specialist-level-i-ashtabula](https://www.wearedevelopers.com/jobs/ext/626312-end-user-support-specialist-level-i-ashtabula). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # End User Support Specialist Level I - Ashtabula - **Company:** DataServ - **Location:** Ashtabula, OH, United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Desktop Computing, Microsoft Office, Microsoft PowerPoint, Software Deployment, Software Engineering, Laptops - **Published:** June 19, 2026 - **Apply:** http://dataserv.hrmdirect.com/employment/job-opening.php?req=3742410&req_loc=1363984&& ## About the Role As an End User Support Specialist on the DataServ/xFact team, you will provide on-site end user support at customer locations, troubleshooting and resolving issues related to devices, software, and connectivity. Success in this role requires strong communication skills, a customer-focused mindset, and the ability to adapt quickly to different environments while delivering exceptional technical support., * Strong computer skills, including Microsoft Office products (Teams, Outlook, Excel, Word, PowerPoint) * CompTIA certification (preferred but not required) * Strong verbal and written communications and time management skills * Critical and analytical thinking skills What we require: * Relevant prior work experience * Local travel between customer sites * Mechanically inclined; ability to use hand tools and climb ladders * Meet physical demands of the position including, but not limited to, the ability to lift and handle up to 45 pounds of materials, bend, stoop and stretch as required for placement and retrieval of materials or equipment on shelving, with or without reasonable accommodation * Honesty, integrity, and the desire to contribute to and support a close-knit team * Pre-employment drug screening required * Pre-employment driver's license and background checks required ## Description We care. We coach. We lead. It's truly the people who make working here great. We are a collaborative environment and supportive of one another, providing flexibility when needed. As lifelong learners, promoting from within is a priority to provide our team members opportunities for internal mobility and growth., * Represent DataServ/xFact in a positive and professional manner to colleagues, customer base and vendors * Work on-site at customer location(s) * Serve as a primary liaison between the customer and the DataServ/xFact teams to ensure a strong line of communication * Help desk responsibilities * Support and maintain customer technologies and ensure ongoing functionality * Troubleshoot hardware and software issues such as laptops, desktops, smartboards, projectors, printers, sound systems, application deployments and similar type technologies * Participate in customer meetings * Maintain and update technical documentation * Participate in projects * Develop processes, implement effective workflow and embrace best practices * Potential on-call responsibilities, as assigned * Be a supportive team member to others * Provide redundancy and backup support for other team members * All other duties as assigned ## Related Videos - [ZEISS & Microsoft - Building the Next Generation Medical Ecosystem in the Cloud](https://www.wearedevelopers.com/videos/424-zeiss-microsoft-building-the-next-generation-medical-ecosystem-in-the-cloud) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [In-depth .NET Azure Functions: Isolated mode, performance and durable AI agents](https://www.wearedevelopers.com/videos/100207-in-depth-net-azure-functions-isolated-mode-performance-and-durable-ai-agents) - [Developing the Rich Text Editor for DeepL.com](https://www.wearedevelopers.com/videos/1172-developing-the-rich-text-editor-for-deepl-com) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [From Syntax to Singularity: AI’s Impact on Developer Roles](https://www.wearedevelopers.com/videos/900-from-syntax-to-singularity-ai-s-impact-on-developer-roles) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers)