> Markdown version of [/jobs/ext/626514-px-systems-analyst](https://www.wearedevelopers.com/jobs/ext/626514-px-systems-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # PX Systems Analyst - **Company:** Norwegian Cruise Line - **Location:** United States - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, JIRA, Microsoft Outlook, Information Systems, System Configuration, Human Resources Information System (HRIS), Issue Tracking Systems, Microsoft Office, SQL Server Reporting Services, Workday HCM, Data Management, 3-tier Architectures, Workday, Servicenow - **Published:** June 24, 2026 - **Apply:** https://www.dice.com/job-detail/1502f8bd-69cc-4acf-b14a-91c4d9668968 ## About the Role Bachelor's Degree. FIELD(S) OF STUDY: Human Resources, Information Systems, or a related field. EXPERIENCE: * Experience working with Workday HCM, MAPS and/or OneView systems required. * Minimum 1-2 years in HR, HRIS, IT or a helpdesk support role preferred. * Background in system implementations, upgrades, or process improvements desired. COMPETENCIES & SKILLS: * Familiarity with HR employee life-cycle processes such as recruiting, onboarding, employee data management, staffing, time/absence tracking and offboarding. * Excellent SQL report writing skills to create/publish reports, notifications, and modify templates. * Advanced analytical and problem-solving skills with high attention to detail. * Ability to diagnose system and data issues and recommend effective solutions. * Capacity to translate technical concepts for non-technical stakeholders. * Excellent interpersonal, written, and verbal communication skills. * Aptitude to manage multiple requests and prioritize effectively in a fast-paced environment. * Experience using a case management or ticketing system (e.g., ServiceNow, Jira). * Proficient in Microsoft Office Suite (especially Excel, Word and Outlook). * Understanding of data privacy and confidentiality related to HR information. * High level of accuracy in data entry, auditing, and reporting. * Strong ability to manage processes and meet deadlines. * Interest in developing a long-term career in HRIS or system administration. ## Description * Primary point of contact for HRIS support, responding to inquiries via email, the helpdesk ticketing system, Microsoft Teams messages and virtual online meeting collaboration. * Troubleshoot and resolve Tier 1 issues related to crew hire/re-hire, self-service, onboarding, personal data updates, job and pay changes, and related requests. Support the People Excellence Systems team with various business processes related to Recruiting, Core HCM, and Compensation. * Diagnose Tier 1 issues related to Workday, MAPS and OneView applications used for ship operations. Identify the root cause and provide solutions, including user data corrections. * Periodically perform worker data validations using Workday and MAPS data, identify discrepancies, providing root cause analysis and suggest resolution. * Monitor Workday system issues, error messages, and incomplete business process transactions to identify themes to help provide scalable and repeatable solutions. * Escalate complex or unresolved issues to Tier 2 or Tier 3 analysts, managers and/or technical teams ensuring thorough documentation of the issue and steps taken. * Maintain accurate documentation of support interactions and resolutions. * Guide operations teams and managers through standard Workday transactions and navigation. * Participate in testing and validation of new features, enhancements, and configuration changes as required during semi-annual feature releases, projects or on an ad-hoc basis. * Collaborate with the People Excellence Systems team to identify trends in support requests and recommend improvements to training or system configuration. * Ensure data accuracy by reviewing employee transactions and performing data audits. * Develop and deliver training materials and sessions for end-users to improve Workday proficiency and self-service adoption. * Continuously evaluate People Excellence Systems processes and recommend enhancements to improve efficiency, accuracy, and user experience. * Perform other duties as assigned. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [What if your HR software adapted to you, not the other way around?](https://www.wearedevelopers.com/videos/100259-what-if-your-hr-software-adapted-to-you-not-the-other-way-around) - [Destigmatizing the Workplace: Building Real Inclusion](https://www.wearedevelopers.com/videos/1492-destigmatizing-the-workplace-building-real-inclusion) - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [What If We Designed Employee Experience Like a Customer Journey?](https://www.wearedevelopers.com/videos/1824-what-if-we-designed-employee-experience-like-a-customer-journey) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Top HR Tech Conferences in 2024](https://www.wearedevelopers.com/magazine/303-top-hr-tech-conferences-in-2024) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)